@rahulparekh Hi, Please send me your Tapo C500's MAC address via private message if you want to try the new firmware. Best Regards

@webellowe Hi, Have you inserted an SD card into the camera to store video recordings? If you are using the Tapo Care service, it works only when the camera connects to the internet. Best Regards

@IvanZ Hi, I have escalated your case to the tech team, and they will follow up on your case via email. Please wait patiently. Best Regards

@Pilgrimpaul Hi, If the camera's LED does not change when an ethernet cable is connected, it may be that the ethernet connection is not working. Please disconnect the camera to the ethernet cable,...

@YousryM Hi, Typically, the audio quality of the Tapo C220 should be improved with the latest official firmware(1.2.1). If you have an audio quality issue: 1. You can download a video showing the...

@artndes9 Hi, The new firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps. Best Regards