@Comet7 Hi, 1. Please press the reset button for 10 seconds to factory reset the camera, and check if the camera responds to the reset operation. 2. Please ensure the internet is stable and the...

@ASing Hi, @astph Thank you for your suggestions. If the new router has the same Wi-Fi name and password as the old router, usually, the camera will connect to it automatically, or you can reboot the...

@Ian_G Hi, We do not have an equivalent Audio-only recorder now. In your case, can you hear the audio from the camera properly when watching the camera's Live feed or video recordings with the Tapo...

@Amrit_24 Hi, Sorry for the inconvenience caused. A new firmware(1.4.3) is currently being released for the Tapo C210 V2. If your camera does not detect the new firmware, please send me(@Solla-topee)...

@Rhino_123 Hi, We have the Tapo app to watch the camera's live feed and video recordings, and you can install it on your mobile phone to manage the Tapo cameras. Please note that it's unable to watch...

@C210-OFFLINE Hi, Typically, you can refer to the instructions below to troubleshoot the offline issue. What should I do if my Tapo smart device keeps losing connection or going Offline? If your...