@hohleweg Hi, The problem may be related to your Tapo app, please uninstall your Tapo app and reinstall the latest one(v3.7.519), then check if it will solve your issue. If you are currently unable...

@leokiosu Hi, The Tapo Care goes down was caused by an abnormal load balancing on our cloud server, which led to a temporary outage. Importantly, this incident does not indicate a security breach or...

@KAFE Hi, Can you send me your steps to change the Alexa account's region? Best Regards

@Horch Hi, Thank you for the reminder. In this case, would you please download the cloud video clip and the corresponding video clip stored on the SD card for comparison? Best Regards

Hi All, If you want a standalone siren to work with the Tapo camera to enhance home security, you may try to purchase a Tapo hub, such as Tapo H100 or Tapo H200. They can be triggered to alarm when...

@AlexMTH Hi, 1. Please send me(@Solla-topee) your cameras' MAC addresses via a private message. 2. Are the three phones connected to the same Wi-Fi network as the cameras? 3. Does the reported issue...