@Lex88 Hi, 1. Please ensure you are using the original power adapter from the box to power the camera. 2. Remove the SD card from the camera. Since the Wi-Fi signal strength is not very strong, move...

@maww Hi, Thank you very much for your feedback, and it's suggested to vote and leave your comments on this thread. Best Regards

@BlancoJr Hi, You may refer to the instructions below to utilize the spotlight to improve lighting conditions and check if it will help in this case. Why Tapo ColorPro Cameras Exhibit Motion Blur in...

@leokiosu @Dnj Hi, I confirmed with the relevant team, and the Tapo Care service is working fine now. If you still have a problem, please check if the following instructions help. Troubleshooting for...

@Amoebusman Hi, In this case, please help confirm the camera's MAC address and the version of your Google Nest hub. You can send me (@Solla-topee) the info via a private message. Best Regards

@myhong1987 Hi, I have escalated your case to the tech team, and they will contact you via email to follow up on this case. Please wait patiently. Best Regards