@ClaudPorcellana Do you mean you receive the error "Pairing Failed" during the configuration in the Tapo app? What router do you use? Does it have a separate 2.4GHz WiFi?

@Gerry_D I wonder if you have tried to repair it with the hub directly despite the reset fails?

@fabiospark Yes the Hotspot would be a useful comparison test if if your sim card service is from another provider. The cause of the remote control failure may lie with the device itself, the router,...

@TO-TP May i know who is your internet service provider? To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. If the email you...

@Rex99 According to the support agent, it seems you have contacted them already. You may continue discussion with them and keep us posted if there is any progress.

@Rex99 To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. If the email you used to register for the TP-Link community is not...