@Virtual-home When implementing features through third-party integrations, support is often needed from both sides to make something work. Have you used SmartThings to manage other smart locks...

@FernandoT For your case, we recommend reaching out to the support team directly for further investigation. Contact Technical Support To facilitate case analysis, please enable the Diagnostics mode...

@Acki That’s surprising, how did this part come off in the first place? This isn’t a component meant to be installed by the user, so under normal circumstances, it shouldn’t detach like this. I think...

@null1337 Are you able to reproduce the issue and collect a log from the doorbell? Your case might require further investigation. How to get the log of Tapo Camera

@jonath74fr It's possible that you're having the issue mentioned here: Tapo Camera/Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable. Try the beta firmware, see if that helps.

@MarcLYC Thank you for the information. I'll forward your feedback to the related team for review.