Smart Home Community > Tapo Smart Camera > NC450 goes offline on WLAN
< Tapo Smart Camera

NC450 goes offline on WLAN

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
123...

NC450 goes offline on WLAN

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
NC450 goes offline on WLAN
NC450 goes offline on WLAN
2019-01-21 13:09:05 - last edited 2019-06-13 01:56:43


Camera Name:     NC450 2.0
Model:        NC450 2.0
Firmware:    1.5.0 Build 181022 Rel. 3A033D


Hello to all!
Like many others in this Forum, we have strange connectivity issues with the NC450 V2.

My setup:
We need the camera connected to WLAN (Wifi), to connect via Ethernet cable is not an option.
After initial setup the camera via tpCamera App (Iphone), with cable pluged in, i changed from DHCP to Static IP. Pulled the cable and WLAN is connected at Rate 89%.
No Cloud Settings taken, we don't need it, the cam should only work in the local LAN/WLAN.
Login via Browser Firefox (64.0.2) and Live View is ok.
Installed TP-Link CameraControl in Windows 10. Login - all works fine.
After about 30 - 40 mins the TP-Link Camera Control shows "Connection Error".
tpCamera Version 3.1.4 App (Iphone) shows the NC450  "Offline".
The LED on the NC450 is constant green.
After powercycle, I upgraded the Firmware from 1.3.4 to 1.5.0.
Then i reset to "factory default settings" and setup the camera new.
All worked!
After about 30 - 40 mins. - Connection Error on TP-Link Camera Control. tpCamera on IPhone shows "offline" again.
Not able to  Login via Firefox etc. The Camera Website is not reachable. Not able to ping the IP Adress.
The LED on the NC405 is constant green.
After power off the camera and turn on again, it works again... for a while.

 

Is there any solution for this ?

Otherwise we would send this thing back and try another manufacturer.

 

Regards,

Chris

  0      
 
  0      
 
#1
Options
2 Accepted Solutions
Re:Re:Re:Re:Re:Re:Re:Re:NC450 goes offline on WLAN-Solution
2019-06-10 02:18:30 - last edited 2019-06-13 01:56:43

Have done that, check your inbox please. 

Adba wrote

Hi Kevin_Z,

Could you email me the downgrade procedure? 

I tried to do that by ipcam web management without success. 

 

I'm on 1.5.0 version and I would try to come back to 1.3.4 to see if my disconnection issues solve. 

 

Thanks 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
  1  
  1  
#15
Options
Re:Re:Re:Re:Re:Re:Re:Re:Re:NC450 goes offline on WLAN-Solution
2019-06-12 17:45:26 - last edited 2019-06-13 01:56:51

Thank you so much!

It seems working right now.

Recommended Solution
  0  
  0  
#16
Options
59 Reply
Re:NC450 goes offline on WLAN
2019-01-24 09:22:36

Hi Chris, from the description, should be the camera disconnect to router even through the light is solid green, suggest to contact TP-LINK technical hotline/Live chat service to solve the issue efficiently. :-)

  1  
  1  
#2
Options
Re:NC450 goes offline on WLAN
2019-01-24 10:42:20

Same problem but with NC260. I have contact TP LINK technical service and send log... hope for a solution

  0  
  0  
#3
Options
Re:NC450 goes offline on WLAN
2019-04-03 16:56:05

I have the same problem.

 

i need help

  0  
  0  
#4
Options
Re:Re:NC450 goes offline on WLAN
2019-04-04 01:52:23

Hi,

 

Could you please provide more details? Like the light status of the NC450, the hardware and firmware version and so on.

 

Meanwhile, have you tried to hard reset and reconfigure it yet? 

 

What about other devices? Do they drop connection? 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#5
Options
Re:Re:Re:NC450 goes offline on WLAN
2019-04-04 09:25:29 - last edited 2019-04-04 09:25:43

Hi Kevin_Z,

 

I have the same problem but it was after I updated my NC450v2 firmware to v1.5.0 as I mentioned in my thread. The light is green, I have performed a hard reset but its still the having the same issue. Other devices on the network are okay, using a Archer C7.

 

Cheers.

  0  
  0  
#6
Options
Re:NC450 goes offline on WLAN
2019-04-10 13:15:52

Hello

 

with firmware 1.3.4 Build 171130 Rel. ECC739 . no problem

  0  
  0  
#7
Options
Re:Re:NC450 goes offline on WLAN
2019-04-18 06:11:39

Juanpm.22 wrote

Hello

 

with firmware 1.3.4 Build 171130 Rel. ECC739 . no problem

Hi,

 

So it works properly now after you downgraded the firmware? 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#8
Options
Re:Re:Re:Re:NC450 goes offline on WLAN
2019-04-18 08:41:50

vada wrote

Hi Kevin_Z,

 

I have the same problem but it was after I updated my NC450v2 firmware to v1.5.0 as I mentioned in my thread. The light is green, I have performed a hard reset but its still the having the same issue. Other devices on the network are okay, using a Archer C7.

 

Cheers.

Hello,

 

You can try to downgrade the firmware to give it a go.

 

After that, please take some time to test whether it works. 

 

I emailed you the instruction to downgrade to 1.3.4, please check your inbox. 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#10
Options
Re:Re:Re:Re:Re:NC450 goes offline on WLAN
2019-05-23 13:14:37

Hi Kevin_Z,

 

Can you please email me the link and guide how to downgrade the firmware, please?

 

I’m using NC450 and constantly facing offline issue too. 

 

Thanks. 

  0  
  0  
#11
Options
Re:Re:Re:Re:Re:Re:NC450 goes offline on WLAN
2019-05-28 03:38:24

Okay, check your inbox please. 

danieltyy wrote

Hi Kevin_Z,

 

Can you please email me the link and guide how to downgrade the firmware, please?

 

I’m using NC450 and constantly facing offline issue too. 

 

Thanks. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#12
Options
123...

Information

Helpful: 0

Views: 15797

Replies: 59

Related Articles
 NC450 goes offline
4534 1
 nc450 goes offline continuosly
1045 0
Tapo TC70 goes repeatedly offline
397 0
 NC450 Offline all the time
552 0
 NC450 keeps going offline!
2117 0
 Offline problems - NC450 2.0
928 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.