HS110 Ver 2.0 Randomly turns off/on
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Hi.
I have a HS110 home plug that randomly (and very quickly) turns off and on when the plug is in on mode. The opposite does not happen (means if it's off, it's off).
Bought the plug in Sept 2018. Any advice?
Thanks
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@Edwardon Side point - you probably shouldn't run a fridge nor any other important appliance through any smart device. If there's a power interruption at your location the plug will remain off. Even backup automation may not be enough as they may fail to reconnect to wifi or the automation may fail. Scheduled tasks will not run if the plug can't get the current time from the internet.
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Yes it definitely seems to be a cloud problem. I also have a bunch of smart plugs that turn off and on at random, but always simultaneously.
If it were a hardware problem it should happen independently for each switch.
I was in doubt whether it was a TP-Link problem or a Google integration problem, but it looks like it's all on TP-Link given the posts from others.
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Hello everyone,
If you experience similar issue that kasa device reboot or turn on & off immediately, please try some tips here
[Solution] Kasa devices reboot randomly
If issue persist despite you tried the steps, please start a new thread and help provide some information here we'd like to look into that further.
- Model of router, and network topology/layout:
e.g. Router model archer C7 <wireless>HS110 V2
- Do you use any third party app or software to control HS100 like Home Bridge, Home Assistant etc.
- What are the other devices that in your home network, like TV model xx, Win10 Laptop etc.
- The frequency of the auto-reboot:
- Do you have other Kasa devices that can work properly without an auto-reboot in the same local network?
- Mac address of the kasa device( please share Mac address by private message)
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@Edwardon Good day,
We appreciate your feedback, sorry to hear that its looks a bit complicated, the major troubleshooting is to create a Guest Wi-Fi on router, and connect smart device to that Wi-Fi and see if is gone or not. If the issue is gone, connect phone & other devices to that Guest Wi-Fi one by one and see if any certain device will trigger this issue.
We will update on this thread if there is an update for this issue, kindly keep an eye on this thread, thank you for your understanding~
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I have over 30 HS103 smart plugs at home and at my business. They ALL flicker on and off at the same time since I bought them. In both locations.
I have contemplated replacing them all but it takes a long time to replace 30, plus the cost.
I have kept up to date on this post, I have literally tired everything. I thought it maybe a bad batch but I bought them at different times and different places.
I know its not the router because this is happening at 2 different locations.
I have 2 different usernames, one for home and one for business. But both flicker.
All up to date firmware. Ive called tplink and they gave me the run around, like every response they gave on this post.
Its the product 100%... Im wondering when TP-Link is going to replace these trash plugs. A good company would be honest about the issues and make it right. :(
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@Ryanskel22 Good day,
Model HS103 (US) V2/V3 have beta firmware for auto reboot issue, please kindly check this post for details:
https://community.tp-link.com/en/smart-home/forum/topic/262328
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I have the same issue with 2 kp105(fr) devices wil the firmware update also work for them?
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This topic was originally for the HS110 V2 & yet there is no beta firmware listed for that device...
Please advise.
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Hello @Wolffy
HS110 V2 doesn't have a known issue found yet. Can you help describe the phenomena with the HS110 V2.0, does plug turn on and immediately goes off? The thread listed some troubleshooting steps, can you help provide the information requested there to help locate the issue, thank you.
https://community.tp-link.com/en/smart-home/forum/topic/262328
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