3 switches, 3 issues (HS200, and HS210)

3 switches, 3 issues (HS200, and HS210)
3 switches, 3 issues (HS200, and HS210)
2020-01-04 22:21:49
Model: HS200
Hardware Version:
Firmware Version:

Hello, 

I set up my first switch (single) in my bedroom with no issues. It immediately saw my wifi and connected after install. However; the "remote toggle" is not available on this devide; despite it being marketed on the box. 

The second switch (single) in my kitchen would not connect to the internet. I figured it may be a faulty one; and continued to set up the next switch. 

 

The third switch (3 way) in my entry way was sucessfully set up; but under its own wifi network (it looks like during the set up, it does not switch back to my home network like the previous set up. When on this network, I can control the 3rd switch, but not the 1st swtich. When I switch my device back to my home network, I can control the 1st switch, but not the 3rd. 

I decided to reset my router (because 3 for 3 issues) and start over. Now none of the devices will connect (I have followed the reset process on the switches and removed them from the app). 

 

Help!!

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#1
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6 Reply
Re:3 switches, 3 issues (HS200, and HS210)
2020-01-04 22:45:02

@kayrae 

Does your 2.4Ghz and 5Ghz WiFi have different names?

 

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#2
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Re:3 switches, 3 issues (HS200, and HS210)
2020-01-04 22:57:50 - last edited 2020-01-04 22:57:51

@B.Will no, they have the same name. Should they be different?

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Re:3 switches, 3 issues (HS200, and HS210)
2020-01-04 23:04:21 - last edited 2020-01-04 23:13:33

@kayrae 

Yes they shoud be different. The KASA devices use the 2.4Ghz network.

Passwords can be the same if you like.

Let us know if that fixes it?

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#4
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Re:3 switches, 3 issues (HS200, and HS210)
2020-01-05 00:26:19

@B.Will I did try this; but it did not fix the issue. I asked another friend (with the same devices) and he confirmed that his switches work when the networks have the same name/password (smart steering).

 

is there another explanation for the issues?

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#5
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Re:3 switches, 3 issues (HS200, and HS210)
2020-01-05 01:12:41 - last edited 2020-01-05 01:14:56

@kayrae 

Not that I know of.

It worked for me.

 

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#6
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Re:3 switches, 3 issues (HS200, and HS210)
2020-03-04 08:19:07 - last edited 2020-03-06 00:28:29

@kayrae 

Hi, 

For your information, there is no toggle to turn on/off the remote control in the APP, while it is enabled by default after the initial setup.

 

All switches stop working after you reset the router, let's do some troubleshooting first.

 

1. What's the light status on the switch? Can you control the appliance when manually press the power button on the switch?

 

2. When trying to set up the switch on the app, which step you can not get through? What error message can you see?

 

3. Please turn off the router's firewall, turn of MAC filtering or Access control if you have. Change the router's DNS to 8.8.8.8 and 8.8.4.4.

 

4. During the configuration, make sure you put in a correct wifi password.

 

Thank you for your cooperation and have a nice day.

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#7
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