Kasa Care Subscription Cancellation Rip Off
Kasa Care Subscription Cancellation Rip Off
Hello
I've just been notifed via email by TP-Link of a premium service cancellation. I have received an email for each of my 3 cameras (1 x KC200, 2 x KC100).
I can't believe that my service is being cancelled even though I have had the cameras less than a year. 2 were purchased from Amazon on 21/7/19 and the other on 18/8/19.
At time of purchase the packaging and Kasa Care website (see below) clearly stated that I would receive 2 years of access to the free plan once the premium beta had finished. This would give cloud access to 2 days of footage for the KC200 and 1 day for the KC100s. If I wanted more then I would have to subscribe. This was somehting I was happy with.
The email and information I have been sent states that I will now get access to nothing historical without paying. I would never have purchased the cameras if I had known that after less than a year I would have to be paying £9.99 per month to use them! I have a large amount of TP-Link equipment in my house (Wifi extender, smart plugs, smart light bulbs) and have been really pleased with the service up until this email.
I wonder what exactly I will have access to after 4/7/20 as I am extremely disappointed and angry to be in this position.
Does anyone have any experience of this situation themselves? I wish I'd waited and got a Homekit compatible camera that I could use against my iCloud storage, something for which I am already paying!
Any help or advice appreciated.
Radar
UPDATE:
They still have the Kasa Care web page active and online stating 2 days!
https://www.tp-link.com/support/faq/1962/
UPDATE 2:
Interestingly all the camera manual documnentation I looked at since the email has been amended in late April and now makes no mention of the free service having any form of cloud storage(!). All product page details need updating to make it 100% clear that you get 100% NO cloud storage UNLESS you pay more MONEY!
There is NOTHING on any of the pages that makes this clear. This is a huge case of, at worse, misadvertising or at best a very poor, misleading product description.
But also Amazon are still selling the KC200 and the packaging on the site clearly states FREE CLOUD STORAGE (up to 2 days at NO COST) with upgrade options available. So anyone buying today is going to be sorely disappointed.
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@eduytito Hi there,
We appreciated your suggestion, just to clarify that Kasa cameras do not support RTSP and this feature has Not been advertised before. So far it supports being watched via Kasa app or some authorized 3rd party devices, like Amazon Echo Show.
If you are interested ,you may consider our Tapo cameras which supports RTSP , it is pretty different from Kasa camera and tapo uses a SD card (rather than limited free cloud storage) to store the videos:
https://www.tp-link.com/support/faq/2680/
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If the camera transmits online, it also has a way of making that streaming local. Do not tell me that it does not support it, because they do not modify the firmware. It is what we all ask of you, you can raise the claim to the engineers who modify and edit it to have the option of watching the video locally from the RTSP protocol, as well as giving you the option of watching the video from a pc.
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I'm on the same boat...
Very disappointed the free plan doesn't support at least 24h of recordings.
After that it is useless since only allows live view.
And @Solla-topee no one was saying that it was announced that it supports RTSP, we are just asking for it to be supported, or the ability to forward the live feed to somewhere else, since this product becomes useless if we don't subscribe any paid plan.
I'm sure that holding the recordings for 1 or 2 days (as announced in the packages already sold) would not be a very expensive business for TP-LINK (you've been doing this for 30 day for a very long time where kasa care didn't launched yet) and you would be satisfying your old customers.
Raise this in the management board, please.
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Hello everyone,
Thank you for your feedback on TP-Link Kasa Care and subscription, we would like to share more information about Kasa care free plan that may help some customers:
1. Kasa camera advertised with free cloud storage enjoys free cloud storage for 1 or 2 years duration, it is confirmed that users still own 1 or 2 years free storage and that has not been canceled.
It should be also noted that Kasa Care free cloud storage will vary depending on the model of your Kasa Cam and not all the models comes with cloud storage. Please check Kasa Care plans for different models from the FAQ below:
What is Kasa Care?
In certain country or area ,when Kasa care is officially released, users may get an email that free trial of 30-day premium service comes to an end, but camera still enjoys free cloud storage as introduced in the above FAQ.
2. Free cloud storage has 1 or 2 year duration, and time starts from the day when camera is activated and bound to a TP-Link Cloud. At the end of the free plan, users will need to subscribe to one of the paid plans to continue using cloud storage. Without a paid plan, users could view the live stream and receive the activity notifications, but video clips in Activity section on Kasa app will not available as the recordings relies on the cloud service.
You could check Kasa Care website for more details:
Check Kasa Care Plan Introduction
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my words
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This is not the point.
As mentioned: I, as a customer, rely on what a packaging tells me.
You would expect the same.
Imagine you go to a store, buy a smart tv (smart-functionality stickers all over the tv), carry it home, enjoy all these smart functions, and after two years only see a popup telling you that from now on you‘d have to pay in order to enjoy ongoing smart functions.
Would you accept this? For sure not.
Would you have bought this manufacturer would you have know before? For sure not.
Would one of your CEO‘s accept this behaviour? For sure not.
As pointed out: the message on the packaging is clear. It‘s just not worth contacting a lawyer, and this is your weapon.
So just step down from being the employee here, and start seeing the customers side.
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Solla-topee wrote
Hello everyone,
Thank you for your feedback on TP-Link Kasa Care and subscription, we would like to share more information about Kasa care free plan that may help some customers:
1. Kasa camera advertised with free cloud storage enjoys free cloud storage for 1 or 2 years duration, it is confirmed that users still own 1 or 2 years free storage and that has not been canceled.
It should be also noted that Kasa Care free cloud storage will vary depending on the model of your Kasa Cam and not all the models comes with cloud storage. Please check Kasa Care plans for different models from the FAQ below:
What is Kasa Care?2. Free cloud storage has 1 or 2 year duration, and time starts from the day when camera is activated and bound to a TP-Link Cloud. At the end of the free plan, users will need to subscribe to one of the paid plans to continue using cloud storage, you could check Kasa Care website for more details:
Check Kasa Care Plan Introduction
I've noticed that you updated your reply.
You are mentioning that the free cloud storage will still be valid for 1 or 2 years counting from the activation of the camera.This applies for the premium plan, that includes max of 30 days of recordings, right?
I wasn't expecting less than that.
And what about what happens when that period of 1 or 2 years ends?
My package of the KC120 states very clear "Free Cloud Storage - Record up to two days of video activity per camera at no cost and save favorite moments to your phone. Upgrade options available." (mine underlining). And there is no foot note about special conditions or something of the sort, so no excuses...
By this I'm expecting TP-Link to keep providing free cloud storage for up to two days for my camera at no cost after that "trial" period, and if I want more I'll need to upgrade my plan to a paid one.
If TP-Link can't keep what is announcing in the packages, I think this is a fraud... And I beet if I go shopping today I'll find Kasa cameras with package stating the same about that free two days of cloud storage.
So TP-Link please review your position about the free plan for Kasa care and keep what you anounce.
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you are repeating yourself.
As a customer, sorry to say, I give a s**t to what some employee tells me AFTER buying a product.
Print your statement above on the box in the store, and we wouldn‘t have a discussion today.
Quite easy
there is no need to quote someones reply in full length, as the reply is visible to anyone anyways.
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