access to C200 Tapo from Internet
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
May I access to C200 Tapo from internet (outside my home) with my Smartphone (Android) and see a real time view ?
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Yes, you can access your camera whenever you want once you link it to your cloud account successfully.
Good days.
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Hello everyone
If your Tapo camera works fine when phone is connected to Home Wi-Fi, but goes OFFLINE or Unreachable, you could try some suggestions here:
- Turn off or lower Modem/ router Firewall settings
- Check if there is any Advanced settings on router like access control/ parental control settings may affect the camera
- Change router's DNS to 8.8.8.8/ 8.8.4.4
- Reboot camera
- Make sure camera is connected to router directly, not through other AP or Range extenders
- Make sure tapo firmware in tapo app and tapo APP version are both up to date
- Try to use 3G/4G mobile data or connect phone to other outside Wi-F networks
If still the same problem, can you help to confirm some details:
1. Model of your router and your network topology:
2. Does the issue happen when phone is using mobile data or connect to non-local wifi? Who is the Internet provider or SIM card provider?
3. Please help collect the log of camera and share with us ,thanks~
How to get the logs of Tapo Camera:
https://www.tp-link.com/support/faq/3151/
Thanks a lot ~
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Yes, you can access your camera whenever you want once you link it to your cloud account successfully.
Good days.
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@Brook Are you able to provide some documentation on how to do this?
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good day.
Sorry for the delay.
The remote control is automatically enabled after the set up.
So you just need to set up the Tapo C200 successfully on the APP such as:
https://www.tp-link.com/support/faq/2710/
Thank you very much!
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HI , I succesfully installed tapo app and cam and created a tp linked ID but the app is not able to connect to the camera from Internet. Logging into www.tplinkcloud.com under my ID I can't see any cam registered. Any ideas? Thanks.
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Good day,
Nice to see you again.
I have replied on another thread and please have a check.
Thanks a lot.
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Hi Brook,
Im having a problem to connect via mobile data, the camera is working properly when using the same network, but as soon as I chantge to mobile asks me to "tap to refresh". Would you have any idea how to fix that?
Thank you
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Hello everyone
If your Tapo camera works fine when phone is connected to Home Wi-Fi, but goes OFFLINE or Unreachable, you could try some suggestions here:
- Turn off or lower Modem/ router Firewall settings
- Check if there is any Advanced settings on router like access control/ parental control settings may affect the camera
- Change router's DNS to 8.8.8.8/ 8.8.4.4
- Reboot camera
- Make sure camera is connected to router directly, not through other AP or Range extenders
- Make sure tapo firmware in tapo app and tapo APP version are both up to date
- Try to use 3G/4G mobile data or connect phone to other outside Wi-F networks
If still the same problem, can you help to confirm some details:
1. Model of your router and your network topology:
2. Does the issue happen when phone is using mobile data or connect to non-local wifi? Who is the Internet provider or SIM card provider?
3. Please help collect the log of camera and share with us ,thanks~
How to get the logs of Tapo Camera:
https://www.tp-link.com/support/faq/3151/
Thanks a lot ~
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@Solla-topee I have a similar issue. When I'm on the network it works but when I am connecting from 5g it fails. Can you advise what ports/ protocols are required to be open on the firewall so I can see it manual configuration will fix it?
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@Tommy2bago Hello,
May I know do you mean when phone is using 5G mobile data, the camera live view page is inaccessible?
If so it may be related to certain SIM card. You could try a SIM card from a different ISP and see the live view is accessible.
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