access to C200 Tapo from Internet

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access to C200 Tapo from Internet
access to C200 Tapo from Internet
2020-07-03 07:02:59 - last edited 2020-07-15 07:24:20
Model: Tapo C200
Hardware Version: V1
Firmware Version: 1.0.7

Hi,

 

May I access to C200 Tapo from internet (outside my home) with my Smartphone (Android) and see a real time view ? 

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#1
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2 Accepted Solutions
Re:access to C200 Tapo from Internet-Solution
2020-07-15 07:24:15 - last edited 2020-07-15 07:24:20

@Edu.mac 

 

Yes, you can access your camera whenever you want once you link it to your cloud account successfully.

 

Good days.

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#2
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Re:access to C200 Tapo from Internet-Solution
2021-05-14 07:44:01 - last edited 2021-08-26 05:46:04

 Hello everyone

If your Tapo camera works fine when phone is connected to Home Wi-Fi, but goes OFFLINE or Unreachable, you could try some suggestions here: 

  • Turn off or lower Modem/ router Firewall settings
  • Check if there is any Advanced settings on router like access control/ parental control settings may affect the camera
  • Change router's DNS to 8.8.8.8/ 8.8.4.4
  • Reboot camera 
  • Make sure camera is connected to router directly, not through other AP or Range extenders
  • Make sure tapo firmware in tapo app and tapo APP version are both up to date 
  • Try to use  3G/4G mobile data or connect phone to other outside Wi-F networks

 

If still the same problem, can you help to confirm some details:

1. Model of your router and your network topology: 

2. Does the issue happen when phone is using mobile data or connect to non-local wifi? Who is the Internet provider or SIM card provider? 

3. Please help collect the log of camera and share with us ,thanks~ 
How to get the logs of Tapo Camera: 
https://www.tp-link.com/support/faq/3151/

Thanks a lot ~

 

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#8
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11 Reply
Re:access to C200 Tapo from Internet-Solution
2020-07-15 07:24:15 - last edited 2020-07-15 07:24:20

@Edu.mac 

 

Yes, you can access your camera whenever you want once you link it to your cloud account successfully.

 

Good days.

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#2
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Re:access to C200 Tapo from Internet
2020-09-15 06:46:46

@Brook Are you able to provide some documentation on how to do this?

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#3
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Re:access to C200 Tapo from Internet
2020-09-15 11:11:52 - last edited 2021-08-26 05:37:25

@joseph_attard 

good day.

Sorry for the delay.

The remote control is automatically enabled after the set up.

So you just need to set up the Tapo C200 successfully on the APP such as:

https://www.tp-link.com/support/faq/2710/

Thank you very much!

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#4
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Re:access to C200 Tapo from Internet
2020-10-26 11:18:26 - last edited 2020-10-26 11:18:54

@Brook 

HI , I succesfully  installed tapo app and cam and created a tp linked ID but the app is not able to connect to the camera from Internet. Logging into www.tplinkcloud.com under my ID I can't see any cam registered. Any ideas? Thanks.

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#5
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Re:access to C200 Tapo from Internet
2020-10-27 02:05:14

@Luca_Rasca 

Good day,

Nice to see you again.

I have replied on another thread and please have a check.

Thanks a lot.

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#6
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Re:access to C200 Tapo from Internet
2021-05-11 20:16:24

@Brook 

 

Hi Brook,

 

Im having a problem to connect via mobile data, the camera is working properly when using the same network, but as soon as I chantge to mobile asks me to "tap to refresh". Would you have any idea how to fix that? 

 

Thank you

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#7
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Re:access to C200 Tapo from Internet-Solution
2021-05-14 07:44:01 - last edited 2021-08-26 05:46:04

 Hello everyone

If your Tapo camera works fine when phone is connected to Home Wi-Fi, but goes OFFLINE or Unreachable, you could try some suggestions here: 

  • Turn off or lower Modem/ router Firewall settings
  • Check if there is any Advanced settings on router like access control/ parental control settings may affect the camera
  • Change router's DNS to 8.8.8.8/ 8.8.4.4
  • Reboot camera 
  • Make sure camera is connected to router directly, not through other AP or Range extenders
  • Make sure tapo firmware in tapo app and tapo APP version are both up to date 
  • Try to use  3G/4G mobile data or connect phone to other outside Wi-F networks

 

If still the same problem, can you help to confirm some details:

1. Model of your router and your network topology: 

2. Does the issue happen when phone is using mobile data or connect to non-local wifi? Who is the Internet provider or SIM card provider? 

3. Please help collect the log of camera and share with us ,thanks~ 
How to get the logs of Tapo Camera: 
https://www.tp-link.com/support/faq/3151/

Thanks a lot ~

 

Recommended Solution
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#8
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Re:access to C200 Tapo from Internet
2021-06-04 15:14:54

@Solla-topee  I have a similar issue. When I'm on the network it works but when I am connecting from 5g it fails. Can you advise what ports/ protocols are required to be open on the firewall so I can see it manual configuration will fix it?

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#9
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Re:access to C200 Tapo from Internet
2021-06-07 07:11:49

@Tommy2bago Hello, 

 

May I know do you mean when phone is using 5G mobile data, the camera live view page is inaccessible? 

If so it may be related to certain SIM card.  You could try a SIM card from a different ISP and see the live view is accessible. 

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#10
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Re:access to C200 Tapo from Internet
2021-08-24 11:02:45
Hi, When my phone leaves the wifi that the camera is on, I get a message saying, "device unreachable". Please advise how I can view my camera through the app when my phone is not sharing the same wifi network!
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#11
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