HS210 Local Only

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HS210 Local Only
HS210 Local Only
2020-08-02 16:05:37 - last edited 2020-08-04 07:19:55
Model: HS210
Hardware Version: V1
Firmware Version: 1.4.8

I have many to link switches installed however one has gone into local only mode and despite factory resetting and deleting device from Kasa app I can not get it to return to being compatible with google home. 

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Re:HS210 Local Only-Solution
2020-08-04 07:19:51 - last edited 2020-08-04 07:19:55

@Nivek11 

 

Hello,

 

May I know the MAC address of the problematic HS210 which can only be controlled locally? Please ensure it is connecting to the wireless network fine and there is no special settings like access control or firewall that blocked it to connect to the cloud server.

 

Below are some basic troubleshooting suggestions you may refer to:

https://www.tp-link.com/support/faq/2227/

 

Good days.

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Re:HS210 Local Only-Solution
2020-08-04 07:19:51 - last edited 2020-08-04 07:19:55

@Nivek11 

 

Hello,

 

May I know the MAC address of the problematic HS210 which can only be controlled locally? Please ensure it is connecting to the wireless network fine and there is no special settings like access control or firewall that blocked it to connect to the cloud server.

 

Below are some basic troubleshooting suggestions you may refer to:

https://www.tp-link.com/support/faq/2227/

 

Good days.

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Re:HS210 Local Only
2020-12-12 14:46:30
I have 2 - HS210s. One connects to my network properly and I can control through Google hub. The other will not allow remote function to be turned on. I have reset/reinstalled many times but can only control “problem” HS210 locally. When trying to turn remote on I rec error “Cloud send came failed.” Both HS210s were setup identically - ”Firmware on both is identical, WiFi is the same.
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Re:HS210 Local Only
2020-12-23 09:53:02

@sdbaab 

Good day,

Thank you very much for your time and patience.

Sorry for the delay.

Are you still having the same issue?

If yes, please help us check the following information:

1. what is the model number of your home router?

2.please change the DNS server on the router to be 8.8.8.8/8.8.4.4?

3.if possible, please temporarily turn off the firewall on the main router to have a test;

By the way, could you please send me a private message about your kasa account and MAC address on the HS210

Thanks a lot.

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