KC120 Cameras - no sound on playback as of yesterday!

KC120 Cameras - no sound on playback as of yesterday!
KC120 Cameras - no sound on playback as of yesterday!
2020-10-07 15:50:38 - last edited 2020-10-20 06:08:13
Model: KC120
Hardware Version:
Firmware Version:

I have two sets of KC120 cameras in two houses; mine & my mums.  As of yesterday I can view & hear live coverage in both houses but not hear any sound on activity playback.

Think there was an app udate yesterday, not sure if that's caused it.  I've tried accesing both houses on three different phones so its definately not a problem with my cameras or phone!

Any help appreciated as I use it a lot to check in on my mum who has dementia :-(

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#1
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1 Accepted Solution
Re:KC120 Cameras - no sound on playback as of yesterday!-Solution
2020-10-20 06:07:30 - last edited 2020-10-20 06:08:13

@Awhite2650 

Good day,

Thank you very much for your time and patience.

The recent Kasa APP update  2.26.1. has fixed this issue already.

https://community.tp-link.com/en/home/forum/topic/175958

 

Thanks a lot.

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#14
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Re:KC120 Cameras - no sound on playback as of yesterday!
2020-10-08 15:28:54

@Awhite2650 

I have the same problem.  Hoping to find a solution.

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Re:KC120 Cameras - no sound on playback as of yesterday!
2020-10-09 00:40:54

@somerby 

Good day.

Sorry for the delay.

Thank you very much for your kind feedback.

We have been aware of the issue that the clips recorded in the app have no sound when you try to play it online.

Our engineers are working on it and will release a solution as soon as we can.

By the way, what is your Kasa APP version? Is it 2.26?

Thank you for your understanding and patience.

Have a nice day!

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Re:KC120 Cameras - no sound on playback as of yesterday!
2020-10-09 06:54:03

@Solla-topee Thank you for the reply, yes the App version is 2.26.0

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Re:KC120 Cameras - no sound on playback as of yesterday!
2020-10-09 13:07:25

@Solla-topee Thanks for your reply.  Yes the App version is 2.26.

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Re:KC120 Cameras - no sound on playback as of yesterday!
2020-10-10 21:12:15
Same on KC200 as well
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Re:KC120 Cameras - no sound on playback as of yesterday!
2020-10-11 06:53:58

@Awhite2650 I too have the same issues where there is no sound in the video recordings on all of the cameras.  This was recent, has there been any fix to this issue?  

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Re:KC120 Cameras - no sound on playback as of yesterday!
2020-10-11 15:38:37

@Solla-topee  Yes, I have the same issue. I use the camera to connect with my dad in assisted living. With COVID I have not been able to visit for 6 months now. We need this resolved ASAP.

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Re:KC120 Cameras - no sound on playback as of yesterday!
2020-10-11 16:08:23

@duke_t I believe tp-link are looking into this but it's been a few days now :-(

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Re:KC120 Cameras - no sound on playback as of yesterday!
2020-10-11 16:10:03

@Solla-topee Any news on an resolution to this issue? I raised it on Wednesday & really need a resolution as it's vital to my distanced care of my mother who has dementia.

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Re:KC120 Cameras - no sound on playback as of yesterday!
2020-10-16 09:58:10

@Solla-topee Good morning, could we have an update please?  It is more than a week since this topic was raised and it is affecting a lot of people.  In our case it compromises the care of an elderly relative.  Hoping for a solution soon.

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