Smart Home Community > Tapo Smart Cameras > Unable to detect wifi on Tapo app when adding C100 camera
< Tapo Smart Cameras

Unable to detect wifi on Tapo app when adding C100 camera

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Unable to detect wifi on Tapo app when adding C100 camera

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to detect wifi on Tapo app when adding C100 camera
Unable to detect wifi on Tapo app when adding C100 camera
2020-11-10 03:44:20 - last edited 2020-11-18 06:58:09
Model: Tapo C100  
Hardware Version:
Firmware Version: 1.0.16

Hello folks,

 

I bought two Tapo C100 camera & first time installation went pretty smooth. Yesterday morning, both the camera's went offline for some reason. The home wifi (2.4 Ghz, Nokia G-2425A GPON ONT device) is up. But for some reason, the camera LED has the green color blinking slowly indicating I guess unable to connect to wifi. All my other devices ( smartphone, tablet, chromecast ) are able to connect fine though. 

 

I have reset both the cameras couple of times & attempted fresh installation. Once I connect to the camera's wifi & detect the camera, I am not able to see the wifi SSID in the list of available networks. Selecting Other and manually the wifi info also doesn't help. The cameras were operrational for more than a week btw.

 

Please advise.

 

Thanks.

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Unable to detect wifi on Tapo app when adding C100 camera-Solution
2020-11-18 06:56:42 - last edited 2020-11-18 06:58:09

@MoRay 

Good day,

Sorry for the delay.

Are you still have the same issue?

 If yes, please refer to the following suggestions:

  1. If It is not able to detect Nokia, is it able to see other wireless network?
  2. Could you please change the wireless channel on the 4ghz of Nokia to be channel 1/6/11?

Thank you very much!

Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:Unable to detect wifi on Tapo app when adding C100 camera-Solution
2020-11-18 06:56:42 - last edited 2020-11-18 06:58:09

@MoRay 

Good day,

Sorry for the delay.

Are you still have the same issue?

 If yes, please refer to the following suggestions:

  1. If It is not able to detect Nokia, is it able to see other wireless network?
  2. Could you please change the wireless channel on the 4ghz of Nokia to be channel 1/6/11?

Thank you very much!

Recommended Solution
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 827

Replies: 1

About Us
Press
Copyright © TP-LINK CORPORATION PTE. LTD. All rights reserved.