My smart plugs and lights wont work with alexa

My smart plugs and lights wont work with alexa
My smart plugs and lights wont work with alexa
2020-11-27 22:26:46 - last edited 2020-12-10 05:52:00

My smart plugs and lights have stopped working with alexa

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Re:My smart plugs and lights wont work with alexa-Solution
2020-12-10 05:51:51 - last edited 2020-12-10 05:52:00

@Rash29 

Good day,

Thank you very much for your patience.

May I know the model number of your smart lights and plugs?

Are they still working fine on the Kasa APP or Tapo APP over 3/4G network?

Would the Alexa still be able to see these device and unable to control, or even not able to detect the devices?

Have you tried to unlink with kasa account and link them again to have a look?

For more details, please refer to the following link:

 https://www.tp-link.com/en/support/faq/2228/

https://www.tp-link.com/en/support/faq/2686/

 

Thank you very much.

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Re:My smart plugs and lights wont work with alexa-Solution
2020-12-10 05:51:51 - last edited 2020-12-10 05:52:00

@Rash29 

Good day,

Thank you very much for your patience.

May I know the model number of your smart lights and plugs?

Are they still working fine on the Kasa APP or Tapo APP over 3/4G network?

Would the Alexa still be able to see these device and unable to control, or even not able to detect the devices?

Have you tried to unlink with kasa account and link them again to have a look?

For more details, please refer to the following link:

 https://www.tp-link.com/en/support/faq/2228/

https://www.tp-link.com/en/support/faq/2686/

 

Thank you very much.

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