Tapo C200 / Tapo App - Delayed notifications on Android 11

Tapo C200 / Tapo App - Delayed notifications on Android 11
Tapo C200 / Tapo App - Delayed notifications on Android 11
2020-11-29 21:09:33 - last edited 2020-11-29 21:11:15
Model: Tapo C200
Hardware Version: V1
Firmware Version: 1.0.16

Hi,

 

There is an issue with the notification handing of the Tapo app on Android 11.

 

When my smartphone display is on, notifications for movement detection arrive just in time. But when my smartphone display is off, the push notifications are often delayed by several minutes. 

 

I use the Tapo C200 as baby monitor. But the notifications are useless when they don't arrive just in time.

 

I turned adaptive battery and every optimization off on my Google Pixel 4a and it doesn't fix the issue. As soon the phone is in idle mode, Tapo notifications are delayed.

 

 

I think the app needs some optimization according to the new Android version / doze handling.

 

 

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15 Reply
Re:Tapo C200 / Tapo App - Delayed notifications on Android 11
2020-11-30 11:20:30

@Kruemelmonster 

Good day,

Thank you very much for your patience.

We would like to forward your case to the senior engineers and please help us check the following information as well:

1. Did other APPs on the Google Pixel 4A have the delay notification as well, or just Tapo APP?

2. Could you please test on a different phone, a different system maybe, like IOS system?

3. Normally, how long would the notification be delayed?

4. How long have you had the camera and when did this issue start?

 

Thanks a lot.

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Re:Tapo C200 / Tapo App - Delayed notifications on Android 11
2020-11-30 12:07:26 - last edited 2020-11-30 12:08:14

@TP-Link 

Hi,

 

1. Yes, GMail for example. But many other apps' push notifications aren't delayed (e.g. messenger apps).

2. I don't have any iOS device. But on my wife's Samsung Galaxy S8 (Android 9) seems to be no delay.

3. It is very irregular. About 2 to 45 minutes or until I unlock my phone. The longer the device was idle, the longer the delay appears to be.

4. I've had the camera since November 1st and the problem persisted from the start.

 

 

Thank you

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Re:Tapo C200 / Tapo App - Delayed notifications on Android 11
2020-12-01 02:22:40

@Kruemelmonster 

Hi, thank you very much for your kind reply.

I have already forward your case to the senior engineers.

Please have a check of your email box for further assistance.

 

Thanks a lot.

 

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Re:Tapo C200 / Tapo App - Delayed notifications on Android 11
2020-12-15 23:20:21 - last edited 2020-12-15 23:21:02

@TP-Link is there any fix for above issue as i am facing same issue with latest version of android OS v11. Notifications are delayed if screen is off or phone is idle. Please help as this is very important for baby monitor use to get notifications in real time.

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Re:Tapo C200 / Tapo App - Delayed notifications on Android 11
2020-12-16 08:04:32 - last edited 2020-12-16 08:14:23

@Anuj03 

 

TP-Link contacted me via e-mail a few days later. They asked me the standard questions about notification settings and battery optimization. I told them that they have to optimize their app for android doze mode. Since then I haven't received an answer.

I replaced the Tapo cam with an Eufy Indoor 2k cam, which seem to work perfectly well. Notifications work much better and the Eufy security app is much more responsive and reliable.

 

What helps is to disable "deviceidle" on your smartphone via developer tools / adb after every single reboot. This is not a solution since this has a huge impact on the battery and to do this you need some expertise about Android / command line.

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Re:Tapo C200 / Tapo App - Delayed notifications on Android 11
2021-01-13 22:32:08

I'm having delayed notifications, of around 2-3mins. What is the fix for this?

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Re:Tapo C200 / Tapo App - Delayed notifications on Android 11
2021-01-14 01:20:07

@Honda4Life 

Hi, thanks for your patience.

Was the Tapo APP the only program that got delayed notification?

What are the model number and operating system of your smartphone?

Did it only start when the smartphone is on the sleep mode?

Thank you very much and wait for your reply.

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Re:Tapo C200 / Tapo App - Delayed notifications on Android 11
2021-01-14 08:38:42

@TP-Link 
Samsung S10+, Android 10

Only app experiencing 2-3min Tapo notification delays. Whatsapp notifications come through immediately.

Like the other person, it's only Tapo thats impacted.

The original poster said he purchased a different camera, since TP Link support could not resolve, and no issues with that other camera.

So its Tapo app related.

Please help.

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Re:Tapo C200 / Tapo App - Delayed notifications on Android 11
2021-01-14 11:31:49

@Honda4Life 

Hi, thanks for your quick reply.

We would like to forward your case to the senior engineers for further assistance.

Please have a check of your email box.

Thanks a lot and wait for your reply.

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Re:Tapo C200 / Tapo App - Delayed notifications on Android 11
2021-02-26 18:16:27

@Kruemelmonster 

 

Same here.

 

S10+, android 11. The camera just arrived from Amazon.

 

Turned off everything related to "battery save" and optimization.

 

Notifications arrive 2 or 3 minutes later, even when the screen is on.

 

I regret the purchase, I should have chosen another brand with a better support...

 

 


 

 

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