C200 not sending voice from camera side to mobile phone side

C200 not sending voice from camera side to mobile phone side
C200 not sending voice from camera side to mobile phone side
2020-11-30 16:35:24
Model: Tapo C200
Hardware Version:
Firmware Version:

I just bought and set up Tapo C200 now. Every function works normally expect the voice call, talk function not sending voice from speaker at camera side to me at mobile phone side.

 

I have adjusted camera's mic to max level and nothing changed. No voice from camera side to my phone.

 

Please help

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Re:C200 not sending voice from camera side to mobile phone side
2020-12-03 07:34:09 - last edited 2020-12-03 07:43:17

@Icieprom 

Good day,

Sorry for the delay.

Can you hear the voice  from the phone at the camera side?

May I know the model number and operating system of your smartphone?

Would another mobile phone make any difference?

Please also try to reset the  camera to the factory default to have a look:

https://www.tp-link.com/support/faq/2705/

We would like to follow up your case via email and please have a check of your email box later.

 

Thank you very much.

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