C200 only allows 5 mins of streaming before prompting!

C200 only allows 5 mins of streaming before prompting!
C200 only allows 5 mins of streaming before prompting!
2020-12-17 07:06:01 - last edited 2021-11-12 06:46:04
Model: Tapo C200
Hardware Version: V1
Firmware Version: 1.0.17

Hi my c200 randomly pops up the window after 5 minutes of monitoring and asks if I would like to continue the stream. How do I resolve this issue? It is my baby monitor and I need to be monitoring it continuously. I am watching the stream through the TAPO app, both my devices are on the same WIFI network, there are no firewall settings enabled that blocks devices within this network and lastly both my devices have the most updated software and/or firmware.

 

Thanks for the help in advance!

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#1
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1 Accepted Solution
Re:C200 only allows 5 mins of streaming before prompting!-Solution
2021-07-01 10:29:40 - last edited 2022-06-30 11:38:21

4/19 added troubleshooting step of ping test and collect camera log 

 

Hello everyone, 

If you could not stream Tapo camera continuously, please read this FAQ that helps explain the situation:

 

Why can't I view the live stream of the Tapo camera continuously?

 

As the workaround, you could also try RTSP streaming on a computer or mobile phone  : 

How to view Tapo camera on PC through RTSP stream?

Here is a related topic for view camera on PC

 

To stream Tapo camera in Tapo APP continuously,  make sure your mobile devices are connected to home Wi-Fi /under local network. 

When the phone is watching live view remotely,  ' Tap to continue' warning may pop up  around  2~5 mins.

 

If your device is under local Wi-Fi but still prompts Tap to continue to message, try to troubleshoot as steps here: 

 

STEP1: Make sure you have turned off Mobile data on phone, and phones are connected to Home Wi-Fi

NOTE that if one of the phone is using mobile data or non-local Wi-Fi at that time, that may trigger the warning

 

STEP2: Turn off AP isolation and lower firewall level on host router 

Check if phone/ cam connects to an isolated network, like Guest Wi-Fi, a different VLAN. 


STEP3: For IOS 14 devices, allow 'Local Network' permission for Tapo app on IOS devices. 
https://www.tp-link.com/support/faq/293

 

STEP4: Ensure Tapo APP and camera firmware is up-to-date. 

 

If your mobile device is connected to local Wi-Fi but still has warning, please Start a New thread  with information here , we could look into it further: 

 

1>  Model of router  & network topology, e.g.: Archer C7 router  <wireless>Tapo C200 

2> Model of your mobile device and its Android or IOS version

3>  Model and Mac address of your camera (please share MAC address to us via private message)

4>  A photo of error message & time

5>   Tapo APP version

6>  Get the log of camera when issue occurs 

How to Get the Log of Tapo Camera?

7> When error pops up, try to ping camera IP on the phone and see if there is any time out ( this is to check if communication between local devices is fine) 

follow 2.Check the delay between a camera and a phone on local network in instruction below

How to check the network connection stability of a Tapo Camera

 

 

Pic : enable Local Network for Tapo APP on iPhone

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#7
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Re:C200 only allows 5 mins of streaming before prompting!
2020-12-22 09:58:12

@lkenlken 

Good day,

Sorry for the delay.

Normally, there would be no time limitation for the local live view.

And the notification would only show up when the APP detected the data is transferring over cloud server.

If possible, could you please run the following test:

1. Disconnect the WAN connection from the modem, then open the APP again;

---in this way, the cloud communication would be cut off and only the local communication left, then check again whether the notification would come up;

2. May I know how long have you had the camera and when did this issue start

3. How about the notification frequency, like several times within one hour?

Thank you very much and wait for your reply.

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#2
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Re:C200 only allows 5 mins of streaming before prompting!
2021-02-04 12:16:32

@TP-Link hi thanks for the reply. 

1) how do you disconnect the WAN connection?

2) I just got it recently

3) notification is every 5mims

 

Thanks!

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#3
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Re:C200 only allows 5 mins of streaming before prompting!
2021-06-08 10:01:38

Any feedback ?

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#4
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Re:C200 only allows 5 mins of streaming before prompting!
2021-06-08 11:11:36

@lkenlken 

@Onno1907 

 

 

You need to disconnect the internet connection on your device.
Somehow it is connecting to the internet and then back to your camera's.

Instead of directly to your camera's.

 

You could also try to disable Mobile Data in the settings of the App.

On iOS go to  settings
Scroll down to Tapo App (and tap on it)
And turn off the mobile data (leave the localnetwork on!).

On Android:


 

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#5
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Re:C200 only allows 5 mins of streaming before prompting!
2021-06-30 13:17:16

Hi Uncle @TP-Link, what @lkenlken is saying is that in C200 (Also in my C200) after 5 minutes of watching, the App prompt if we would like to continue watching, i agree with the concern of we are spending data on Wifi or Mobile, but this is anoying because in example, i'm watching my baby while i work and if i distract one minute, the prompt stop the streaming and if i have a special point, i have to access the camera again and zoom the section. see next image;

 

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#6
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Re:C200 only allows 5 mins of streaming before prompting!-Solution
2021-07-01 10:29:40 - last edited 2022-06-30 11:38:21

4/19 added troubleshooting step of ping test and collect camera log 

 

Hello everyone, 

If you could not stream Tapo camera continuously, please read this FAQ that helps explain the situation:

 

Why can't I view the live stream of the Tapo camera continuously?

 

As the workaround, you could also try RTSP streaming on a computer or mobile phone  : 

How to view Tapo camera on PC through RTSP stream?

Here is a related topic for view camera on PC

 

To stream Tapo camera in Tapo APP continuously,  make sure your mobile devices are connected to home Wi-Fi /under local network. 

When the phone is watching live view remotely,  ' Tap to continue' warning may pop up  around  2~5 mins.

 

If your device is under local Wi-Fi but still prompts Tap to continue to message, try to troubleshoot as steps here: 

 

STEP1: Make sure you have turned off Mobile data on phone, and phones are connected to Home Wi-Fi

NOTE that if one of the phone is using mobile data or non-local Wi-Fi at that time, that may trigger the warning

 

STEP2: Turn off AP isolation and lower firewall level on host router 

Check if phone/ cam connects to an isolated network, like Guest Wi-Fi, a different VLAN. 


STEP3: For IOS 14 devices, allow 'Local Network' permission for Tapo app on IOS devices. 
https://www.tp-link.com/support/faq/293

 

STEP4: Ensure Tapo APP and camera firmware is up-to-date. 

 

If your mobile device is connected to local Wi-Fi but still has warning, please Start a New thread  with information here , we could look into it further: 

 

1>  Model of router  & network topology, e.g.: Archer C7 router  <wireless>Tapo C200 

2> Model of your mobile device and its Android or IOS version

3>  Model and Mac address of your camera (please share MAC address to us via private message)

4>  A photo of error message & time

5>   Tapo APP version

6>  Get the log of camera when issue occurs 

How to Get the Log of Tapo Camera?

7> When error pops up, try to ping camera IP on the phone and see if there is any time out ( this is to check if communication between local devices is fine) 

follow 2.Check the delay between a camera and a phone on local network in instruction below

How to check the network connection stability of a Tapo Camera

 

 

Pic : enable Local Network for Tapo APP on iPhone

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#7
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Re:C200 only allows 5 mins of streaming before prompting!
2021-09-18 09:46:46

@Solla-topee 

This is a terrible design! I am watching baby remotely and I can press this 5 minutes prompt every time!!!

Please remove this stupid function as soon as possible. It doesn't make sense at all!!!

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#8
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Re:C200 only allows 5 mins of streaming before prompting!
2021-10-05 01:52:10 - last edited 2021-10-05 01:53:15

@TP-Link 

 

I've seen the responses from Tapo that claim streaming is uninterrupted if you are connected to the same wifi network - this is untrue in my case as I am definitely connected to the same wifi as the camera is and the 5 minute timeout still pops up.

 

You guys need to fix this. Please do NOT tell us to use 3rd party software (like I've seen in other threads) - I may decide to do that on my own, but instructing your customers to use random 3rd party software creates a liability for YOU, and is incredibly unprofessional. A camera timeout that you cannot turn off with a security/monitoring camera is one of the worst software design decisions I've ever heard of.

 

 

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#12
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Re:C200 only allows 5 mins of streaming before prompting!
2021-10-13 07:03:59
YES, THIS PIECE OF JUNK! DON'T BUY THIS JUNK, ITS USELESS.
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#13
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Re:C200 only allows 5 mins of streaming before prompting!
2021-11-05 02:34:19

@Bogeyrex They still didn't fix this issue, 5 mins disconnection make this product aboslutely useless. piece of junk, and they never bother to fix it. 

Bogeyrex wrote

YES, THIS PIECE OF JUNK! DON'T BUY THIS JUNK, ITS USELESS.

 

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#14
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