KL50 just won’t connect or even go into pair mode

KL50 just won’t connect or even go into pair mode
KL50 just won’t connect or even go into pair mode
2020-12-18 20:11:10 - last edited 2020-12-18 20:37:31

I've installed 3 KL50 smart bulbs into my new light fitting. On start up 2 flash and go into pair mode the other does not. I've tried multiple restarts changing to different lamp but this bulb will not flash for set up. Is this a dud? Is there a way to test the bulb or should I return it as faulty. 

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Re:KL50 just won’t connect or even go into pair mode
2020-12-23 07:08:57

@Mobile13 

Good day,

Sorry for the delay.

Could you please refer to this link to reset the smart bulb one more time?

https://www.tp-link.com/support/faq/2660/

--If still nothing happened, I am afraid this device needs to be replaced.

Thank you very much.

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