Smart switch

Smart switch
Smart switch
2020-12-19 19:56:28

I tried to connect my new smart switch to my wifi it is possible from many try ligth flah otange green I reset the switch many time switch is connected to my ntwork  i reset the modem 

the switch refuse to link to my WIFI  

what else I can do 

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#1
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11 Reply
Re:Smart switch
2020-12-20 19:12:08
I have the same problem.
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#2
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Re:Smart switch
2020-12-22 12:40:39

@Johnnyboy54 

What you did is't working now

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Re:Smart switch
2020-12-22 16:37:15

@Johnnyboy54 

It's working now. I connected using my Android phone, couldn't connect using iPad.

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Re:Smart switch
2020-12-23 07:12:41

@Johnnyboy54 

Hi, are you still having the same issue now?

If yes, can I have a picture of the error message on the Kasa APP?

By the way, what is the model number of your home router?

 

Thanks a lot.

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Re:Smart switch
2020-12-23 20:23:18

Here th@TP-Link here the message that I receive every time tha I try to link my switch to my network

light still blanking Amber and green I reset the switch 10 second also and retry alway the same message 

nothing hapen 

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#6
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Re:Smart switch
2020-12-24 01:35:06

@Johnnyboy54 

Hi, thanks a lot for your time and patience.

May I know the model number of your smart Wi-Fi switch, like HS200, HS210, HS220?

After that, please refer to the following suggestion:

1. if it is iPhone, please enable the local network for Kasa App, such as https://www.tp-link.com/en/support/faq/2937/

2. please make sure there is no VPN enabled on the smartphone;

3. if possible, please test on another smartphone to have a look;

 

Thank you very much and wait for your reply.

 

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#7
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Re:Smart switch
2020-12-24 12:41:41

Sorry I forgot, the model number is HS200 I use an IPad  to link the smart switch

we have 2Ipad I tried both of them same issue or same message

I’ll tried my I phone 6 today 

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Re:Smart switch
2020-12-24 14:37:14

@Johnnyboy54 just tried with another devise with. IO S 14.5 still have the same message and I have check my network connection everything it as per the reference link that you snt me ??

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#9
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Re:Smart switch
2020-12-25 08:47:49

@Johnnyboy54 

Good day,

Thank you very much for your kind reply.

We would like to forward your case to the senior engineers.

Please have a check of your email box later.

By the way, just to confirm one thing, If you change the language to English, the error message showed up on this page, right?

Thank you very much.

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Re:Smart switch
2020-12-25 17:25:13
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