Some of the Tapo C200 Cameras Keep Disconnecting from Home Wifi and appears to be Offline

Re:Some of the Tapo C200 Cameras Keep Disconnecting from Home Wifi and appears to be Offline
2021-05-13 08:56:52 - last edited 2021-05-13 10:00:45

@Aussie_Pete @Phil 

To better assist with the issue, we created a support email with forum ID 243876 for you to do some further troubleshooting.

Please check your mailbox later, and let us know if the issue is resolved, thank you.

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#23
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Re:Some of the Tapo C200 Cameras Keep Disconnecting from Home Wifi and appears to be Offline
2021-05-13 13:31:12 - last edited 2021-08-31 02:29:58

@Solla-topee 

 

I've set the camera to reboot every night and haven't had the problem since

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#24
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Re:Some of the Tapo C200 Cameras Keep Disconnecting from Home Wifi and appears to be Offline
2021-05-14 03:27:16

@Aussie_Pete Good day, 

It sounds like a temporary suggestion but glad to hear that helps with the unstable issue on your camera, thanks for your sharing! 

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#25
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Re:Some of the Tapo C200 Cameras Keep Disconnecting from Home Wifi and appears to be Offline
2021-06-19 22:42:33

Don't buy this shitty product, every day it disconnect from the network. 

Offline offline offline

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#26
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Re:Some of the Tapo C200 Cameras Keep Disconnecting from Home Wifi and appears to be Offline-Solution
2021-06-29 02:38:25 - last edited 2022-06-16 11:28:36

Hello everyone, 

 

If you  experience some unstable issue with Tapo camera , please check out some tips in FAQ here that may help!

Troubleshooting FAQ: What should I do if my Tapo smart camera keeps losing connection or going Offline?

 

If the same issue persist, Start a New thread  and help provide some details at the end of thread

 

1. Make sure the camera is receiving a good signal by checking the signal strength of the camera on the APP

Ensure Tapo smart device is receiving a Good Wi-Fi signal by checking RSSI (Received Signal Strength Indicator)

Tapo APP->tap  in the left top> Camera Settings->tap the device name ->tap Wi-Fi icon to see signal strength (the value of RSSI)

Strong: less than -50 dBm

Good to Average: among -50 dBm to -70 dBm

Poor: less than -70 dBm

Note: If RSSI is less than -70dBm, the signal is too weak, smart device disconnections are likely, relocate the smart device or router to get a stronger Wi-Fi signal.

 

2. Confirm Camera firmware and Tapo APP version are up to date 

3. Turn off Advanced Wi-Fi settings on the router like Band Steering (also called ‘Smart Connect’ or ‘Whole-Home Wi-Fi ‘), Wi-Fi Optimizing or ‘Channel optimization’ etc.

4. Try changing Router's DNS Settings

Primary DNS 8.8.8.8

Secondary DNS: 8.8.4.4

5. [Optional] Try to configure the smart device to another router’s 2.4G Wi-Fi or a mobile Hotspot Wi-Fi to verify whether this issue is related to the specific router.

 

If the issue persists despite the above steps, please start a new thread  and help provide some details and so we could help look into further 

 

1. Led status on a smart device when it is offline: Red/ Flashing Green/ Solid Green etc.

2. MAC address of the Camera ( please share via Private message)

3. When the issue occurs, does the smart device work in the local network?

For a test, connect your mobile device to the home Wi-Fi network at that time and see if the Tapo device is still accessible in the local network?

4. the model number Wi-Fi router and your network topology:

e.g. ISP Spectrum-Archer C7 router<Wireless> tapo device

5. How often does the issue happen, and how does the recover the connection, like reboot the camera or reboot the router?

6. Enable Diagnose mode, get the log of the camera, and share the log file.

How to Get the Log of Tapo Camera?

 

 

Recommended Solution
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#27
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Re:Some of the Tapo C200 Cameras Keep Disconnecting from Home Wifi and appears to be Offline
2021-07-13 15:10:33

Same problem with me.

Just bought C100, C200 and a C310.

Got the latest firmware etc.

 

They connect to the wifi network (Apple) but show the same failures as described the last year and a half (see the forum).
 

Planned to buy a few more and recommend it to friends in the model railway world.

But if the problem is not solved it's a no brainer.

Surveilance of the tracks should not fail!
 

Developers help please, many people seem to have the same problem.


Regards,

Ruud

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#28
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Re:Some of the Tapo C200 Cameras Keep Disconnecting from Home Wifi and appears to be Offline
2021-07-17 13:32:43

Hi!

 

I've bought two cameras in June and started to use them behind a Fritzbox on a Telekom DSL account. Meaning: somewhere during the night, it will disconnect the DSL on a daily base and change it's internet IPv4. There is NOTHING else on this connection running currently and over the years, the same router provides and provided stable connections to all other devices...

 

The cameras started disconnecting right after installing them - even though both were on the latest firmware. 

As I'm currently not on site, I wasn't able to recover the cameras completely from remote.

One thing, that worked for one of the two devices: reboot the Fritzbox Router - afterwards it recovered a WiFi-connection and I could update to 1.1.11 - firmware. The other one looks dead from here... :-( 

But even now, when starting the TAPO - App, the "running" one either takes 1-2 minutes to appear online. Otherwise, it's just shown as offline in the app - I'm not sure, how reliable alerting should work in this case.

 

I'm wondering, how a manufacturer really can f* up such a firmware this way for surveillance products.

 

Unfortunately, after years of trying tplink products again and again, there are series in the consumer product lines, where you should never consider buying...

 

 

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#29
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Re:Some of the Tapo C200 Cameras Keep Disconnecting from Home Wifi and appears to be Offline
2021-07-20 14:10:15

Hi,

 

I have now two C200 and two C310 cameras.

One of the C200 is disconnecting as several people says. Sometimes after just some minutes some times after some hours.

Every camera has good wifi connection. 

I use a asus mesh system with three ASUS RT-AC86U routers with updated FW. 

 

Both C200 cameras is updated with the latest FW 1.1.11 but the problem persist. 

 

I wish I had bought C310 from the begining now, due they seem to work fine in my network. 

 

Are you working on a solution for this cameras that is connected to a mesh network? 

 

Br,

Magnus

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#30
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Re:Some of the Tapo C200 Cameras Keep Disconnecting from Home Wifi and appears to be Offline
2021-08-03 01:47:26 - last edited 2021-08-03 01:47:58

@Magnus-STO  

Sorry for the late reply, if you have a mesh system, kindly try some suggestions below: 

Turn off Mesh or Fast Roaming feature, or  force camera to connect to certain AP.

Fix the Wi-Fi channel for the AP/ Extender or turn off the Wi-Fi optimizing feature if there is any.

If you put camera to the main router , not the extender or APs, do you have a stable network.

Or you could switch the location with another Tapo C200. 

Please check the signal strength of camera, led status when issue happens and log file of camera to help locate the issue, thank you. 

 

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#31
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Re:Some of the Tapo C200 Cameras Keep Disconnecting from Home Wifi and appears to be Offline
2021-08-03 02:03:55 - last edited 2021-08-03 02:10:56

@EpocheII @FischKopf 

There are many factors that could cause the camera offline not always because of the camera itself, may I know did you try to change router DNS settings to 8.8.8.8 and adjust firewall setting and see if that helps. We would like to look into the issue further, may I know the detailed the model of router,  can you also check the Led status, the RSSI value and help collect the log file of camera, that would be very helpful. 

To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

 

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#33
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