Horizontal Pan Stuck

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Horizontal Pan Stuck

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

EMM

2021-01-19 17:41:39

Posts: 5

Helpful: 5

Solutions: 0

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Registered: 2020-10-22

Horizontal Pan Stuck

2021-01-19 17:41:39

Model: Tapo C200

Hardware Version: V1

Firmware Version: 1.0.17

One of my Tapo C200 cameras is getting stuck on the horizontal pan. After manually moving it by hand, it will pan again. However, it will get stuck again by the next day.

I have checked the camera and mount for foreign objects, but it is clean. Seems like it must be an internal motor issue.

The camera is only 3 months old. It is reset daily, and the firmware is up-to-date. The pan function is not used often, only once a day.

Is this fault covered under warranty?

1 Reply

TP-Link

2021-01-20 08:43:31

Posts: 6831

Helpful: 3118

Solutions: 537

Stories: 28

Registered: 2018-07-23

Re:Horizontal Pan Stuck

2021-01-20 08:43:31

@EMM

Hi, the fault is covered by the warranty.

And have you tried to factory reset the camera to have a look: hold the reset pinhole for 10s?

https://www.tp-link.com/en/support/faq/2705/

By the way, Where did you purchase the camera?

Thank you very much and wait for your reply.

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Horizontal Pan Stuck

Horizontal Pan Stuck

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