Tapo C200 black screen with the word smart home camera

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Tapo C200 black screen with the word smart home camera

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo C200 black screen with the word smart home camera
Tapo C200 black screen with the word smart home camera
2021-02-06 19:36:11 - last edited 2021-02-09 03:39:49
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.0.17

try to show camera stream on google home hub it says its doing it shows screen saying playing smart home camera and says showing camera on family display then just shows black screen with the words smart home camera dose this even work with google home/net hubs 

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#1
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1 Accepted Solution
Re:Tapo C200 black screen with the word smart home camera-Solution
2021-02-09 03:39:43 - last edited 2021-02-09 03:39:49

@jackdor 

Hi, Nice to see you again:-D

We got the news from the engineers and the issue has been located now.

And the problem should be fixed already and could you please test again?

Thank you very much and wait for your update.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:Tapo C200 black screen with the word smart home camera
2021-02-08 06:11:06

@jackdor 

Hi, 

Thank you very much for your kind feedback.

We have reported all the cases to the senior engineers already.

And they were checking on the cloud server to locate the final reason.

Once there is any further improvement, I would update here at once.

And if anyone had the same issue, please feel free to update it here.

Thanks a lot and wait for your reply.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#2
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Re:Tapo C200 black screen with the word smart home camera
2021-02-08 11:23:36

@TP-Link don't help really i only bought this Saturday 6/2/21 because there meant to work with Google and clearly they don't s0. Its force advertising so make these cameras useless

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#3
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Re:Tapo C200 black screen with the word smart home camera-Solution
2021-02-09 03:39:43 - last edited 2021-02-09 03:39:49

@jackdor 

Hi, Nice to see you again:-D

We got the news from the engineers and the issue has been located now.

And the problem should be fixed already and could you please test again?

Thank you very much and wait for your update.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#4
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Re:Tapo C200 black screen with the word smart home camera
2021-02-09 11:18:31

@TP-Link works but only streams for 2 minutes and then shoe black screen with the same word

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#5
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