Smart Switch Disconnects

Smart Switch Disconnects
Smart Switch Disconnects
2021-02-08 19:11:29
Model: HS200
Hardware Version:
Firmware Version:

We had a momentary brownout and I had to reconnect 2 of my 6 smart swithes from scratch. Is this normal? Why only 2 of 6?

0
0
#1
Options
3 Reply
Re:Smart Switch Disconnects
2021-02-09 05:50:22

@Drummer1Berger 

Hi,

Normally, the smart switches would recover automatically when the power came back.

Have you checked if a single reboot could recover the connection?

If not, what is the LED status of these two switches?

Thank you very much and wait for your reply.

0
0
#2
Options
Re:Smart Switch Disconnects
2021-02-09 16:26:07
Rebooting the wifi or the switch? Both switches had a solid red led.
0
0
#3
Options
Re:Smart Switch Disconnects
2021-02-24 21:44:05

@Drummer1Berger I have the same issue where my switch won't reconnect after the router is cycled, which could occur from a power outage. I'm guessing it's due to the switch looking for an IP address, then giving up after it doesn't get one immediately. I have to push the restart button under the main button to get it to reconnect. It seems like a firmware issue, but TP-link's support told me that's simply the way it is and I should just live with having to restart it all the time :-(

1
1
#4
Options