KC120 Free Cloud how long?

KC120 Free Cloud how long?
KC120 Free Cloud how long?
2021-02-10 11:21:19 - last edited 2021-03-01 01:12:10
Model: KC120
Hardware Version: V1
Firmware Version: 2.3.3

Hi.

I received a mail that my free storage (I bought 2 days free storage with my cams, no limit published) will be gone in March.

Let me ask: Will free storage drop from now 30 to 2 days, or will free cloud storage be gone for good?

Because looking in Amazon for new cams, I still read "2 days free storage unlimited".

 

If new cams would offer 2 days free, I would buy a new one and try to sell my old one.

 

Thx

Mike

 

Edit: to not misunderstand my request: If you offer 2 days like seen on my 2 packages, you should stick to 2 days. Here I read nothing about "you have to pay after 2 years...."

 

TP-Link promised me unlimited free 2-days storage. Promise not kept!
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Re:KC120 Free Cloud how long?-Solution
2021-02-23 09:22:25 - last edited 2021-03-01 01:12:10

@MikeIpad 

Hi, many thanks for your kind feedback.
Kasa care free plan has 1 year/ 2 year limitation according to different Models of Camera since launch of Official Kasa care plans in different countries.

Time starts from the day your camera is activated and bound to a TP-Link Cloud account.  And at the end of the free plan, customers will need to subscribe to one of the  Kasa Care plans to continue using cloud storage.

You could get more  Kasa Care details from here:https://www.tp-link.com/support/faq/1962/

Thank you for your feedback regarding the Amazon description, our local team will double-check and make sure the Kasa care Plan explanation is accord with the description on our official Kasa website:
https://www.kasasmart.com/

 

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Re:KC120 Free Cloud how long?
2021-02-22 10:59:56
TP-Link promised me unlimited free 2-days storage. Promise not kept!
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Re:KC120 Free Cloud how long?-Solution
2021-02-23 09:22:25 - last edited 2021-03-01 01:12:10

@MikeIpad 

Hi, many thanks for your kind feedback.
Kasa care free plan has 1 year/ 2 year limitation according to different Models of Camera since launch of Official Kasa care plans in different countries.

Time starts from the day your camera is activated and bound to a TP-Link Cloud account.  And at the end of the free plan, customers will need to subscribe to one of the  Kasa Care plans to continue using cloud storage.

You could get more  Kasa Care details from here:https://www.tp-link.com/support/faq/1962/

Thank you for your feedback regarding the Amazon description, our local team will double-check and make sure the Kasa care Plan explanation is accord with the description on our official Kasa website:
https://www.kasasmart.com/

 

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Re:KC120 Free Cloud how long?
2021-02-23 09:29:54

@Solla-topee 

 

it is not only the Amazon description. It is what do I buy.

I did not buy an activation, I bought a camera in a store as seen above.

This is the contract TP Link offered, and I accepted.

I paid for a two day free storage. No where on the package or cam is a limitation seen.

 

I am not interested in one-sided changes in a contract.

 

Mike

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Re:KC120 Free Cloud how long?
2021-02-24 08:57:20

@MlKE Thank you again for your feedback,we will forward your suggestion about the cloud storage advertising on package to related team and they will evaluate it carefully. 

At the same time, our local support would like to follow up on your case via email, please check your inbox. Hope our local team could help on this case.

 

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