Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > Tapo C310 not pairing

< Tapo Smart Camera

Tapo C310 not pairing

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Tapo C310 not pairing

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Togaurd

2021-02-23 20:57:30

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-02-23

Tapo C310 not pairing

2021-02-23 20:57:30

Model: Tapo C310

Hardware Version:

Firmware Version:

I just bought a C200 and C310.
The setup of the C200 went quick and flawless.

The C310 isn't pairing however. It gets an amber led light saying it's got WiFi but the pairing step just keeps failing.

I tried different phones, turning of my 5ghz network, turning off my access points and only having my router on, connecting it by cable. Nothing works

2 Reply

TP-Link

2021-02-25 07:18:40

Posts: 6831

Helpful: 3114

Solutions: 537

Stories: 28

Registered: 2018-07-23

Re:Tapo C310 not pairing

2021-02-25 07:18:40

@Togaurd

Hi, May I know the model number of your main router?

Have you tried to turn off the firewall settings on the main router and change the DNS server to 8.8.8.8/8.8.4.4 to have a look?

And if there is AP isolation on the router, please also turn it off;

Thank you very much and wait for your reply.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!

striker990

LV1

2021-02-28 15:53:17

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-02-28

Re:Tapo C310 not pairing

2021-02-28 15:53:17

@Togaurd you haveto configure you router with the device reset yout router firsr rhen configure

Tapo C310 not pairing

Tapo C310 not pairing

Information

Voters 0

Tags