C310 False Detection Notifications

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C310 False Detection Notifications

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C310 False Detection Notifications
C310 False Detection Notifications
2021-03-22 15:44:49
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.013

I have a road in part view of one of my camera's (about 10%) and despite excluding it by using custom zones I'm getting alerts every time a vehicle goes by. This is during the daytime as well so it's not light bloom or anything like, I have changed the custom zones several times, made them much smaller so they are no where near the road and still I get false positives. I have also turned the sensitivity right down to low. I'm starting to wonder whether the custom detection zones even work? I have the latest version of the App and my Camera has the latest firmware installed.

 

Any help would much be appreciated, thank you.

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#1
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9 Reply
Re:C310 False Detection Notifications
2021-03-25 09:45:38 - last edited 2021-03-25 10:03:37

@OlsBean Hello, 

 

Thank you for your clear post. As a test can you turn off Continuous recording and use Motion detection  on MicroSD card recording.

 

When a motion a triggered by vehicle on road, please send us a short video of that clip (you may use screen record on phone to record the motion detection clip)

If the motion is trigger by vehicle not included in custom zones,  may I have photo of your Activity Zone and Motion Detection settings on camera, thank you. 

 

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#2
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Re:C310 False Detection Notifications
2021-03-26 07:30:26

@Solla-topee 

 

Thank you for the quick reply.

 

The issue seems to have rectified itself and I'm no longer getting False Detections. I'm not sure what fixed it other than a reboot of the camera but at the moment all is good thank you.

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#3
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Re:C310 False Detection Notifications
2021-03-26 08:39:59

@Solla-topee 

 

Scrub my previous reply, I was just stood in my kitchen and saw a truck go by that immediately set off an Alert on my Phone which I was holding at the time.

 

 

 

I'm not sure to send you the video, but here is a Screen Print of the moment the truck goes past.

 

 

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#4
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Re:C310 False Detection Notifications
2021-03-26 08:42:29

@Solla-topee

 

Here is the video I hope? 

File:
video-1616747723.mp4Download
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#5
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Re:C310 False Detection Notifications
2021-03-26 09:58:35

@OlsBean 

 

Thanks a lot for your reply, to better assist you we'd like to follow up your case via email . We sent you a Beta firmware that may help. 

Please check you inbox  and look for our email with  subject " 【Forum ID 258172】" , Thank you. 

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#6
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Re:C310 False Detection Notifications
2021-08-16 11:51:41

@Solla-topee Hi I have a similar issue and my firmware is 1.1.8. Does the beta firmware contain fix to the activity zone compare to 1.1.8?

Also line-crossing detection, area intrusion detection are all not working with custom area plotted. Can you pls advise?

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#7
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Re:C310 False Detection Notifications
2021-08-16 12:12:18

@bravo86 Hello,

Firmware 1.1.8 is newer than the beta and should have fixed this issue, if not, may I have a photo of your Activity Zone and also the video clips ?For Line Cross and Area Intrusion, can you also share the Activity Zone settings and share a video showing the details?  To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later and share the details via email and let us know if the issue is resolved. Thank you!
 

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#8
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Re:C310 False Detection Notifications
2021-09-18 10:16:55

@Solla-topee 

Having same issues with the latest firmware where it detects dust and insects during the night. 
Settings:



video of motion detected at 02:09:57 of the insects:

 

 

File:
trim.0351C8C4-EEDC-4012-9924-76A7463B46C5.MOVDownload
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#9
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Re:C310 False Detection Notifications
2021-09-23 07:41:21

@MadPanda Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and feel free to let us know how it goes. Thank you!

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#11
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