Tapo C200 camera colour balance issue

Tapo C200 camera colour balance issue
Tapo C200 camera colour balance issue
2021-03-26 13:49:00
Model: Tapo C200
Hardware Version: V1
Firmware Version: 1.0.17

Hi

I have two Tapo C200 cameras purchased at the same time from Amazon.  I've installed/run/tested them both in the same manners, and one works fine (colour balance wise), whilst the other has major colour issues despite being tested in various rooms, lighting, and alongside the camera that is working fine.

I have rebooted etc so many times.  I'm wondering if it is a faulty camera, or if there is some troubleshooting I can do.

This is the camera that is working fine in terms of colour:



This is the one with obvious colour issues:



Can someone please assist / offer advice? Is the camera defective?

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Re:Tapo C200 camera colour balance issue
2021-03-29 06:59:25

@birbsandbuns Good day, 

 

Thank you for your feedback,from the picture you provided , it is possible the sensor inside the camera is broken. 

If this is newly purchased, you could contact local support or retailer to exchange one or get a replacement first. 

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