Kasa Smart 3-Outlet Power Strip KP303 Dead

Kasa Smart 3-Outlet Power Strip KP303 Dead
Kasa Smart 3-Outlet Power Strip KP303 Dead
2021-07-18 19:38:53 - last edited 2021-07-18 19:47:24
Model: KP303
Hardware Version: V1
Firmware Version:

Hi

 

I have a TP-Link Kasa Smart Wi-Fi Power Strip model KP303, it's only a few months old. It's only had a very small load connected to it running a small fish tank.

 

This morning I noticed the attached devices had lost power and the smart strip itself has stopped working.

 

Symptoms are:

  • The white "Protected" light does light up.
  • The white "SYS" light does not light up.
  • None of the 3 outlets will switch on - pressing the on/off button next to each outlet doesn't do anything, and the white power LED's next to each outlet remain off.
  • The 2x USB ports on the power strip are dead.
  • The power strip no longer connects to my wireless network.

 

I have tried leaving the power strip unplugged for a couple of hours to see if it will reset, but no luck. It remains dead.

 

Anyone any ideas how to solve this?

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#1
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6 Reply
Re:Kasa Smart 3-Outlet Power Strip KP303 Dead
2021-07-19 08:51:55 - last edited 2021-07-19 08:52:09

@davidg202 Hello, 

May I know was there any thunder / light weather or power outage or firmware upgrade failure caused this issue?

You could try a different wall socket, if still the same issue,sorry to tell you it should be faulty, and it is recommend to contact the local retailer or local support to check warranty. 

 

 

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Re:Kasa Smart 3-Outlet Power Strip KP303 Dead
2021-07-19 09:01:40 - last edited 2021-07-19 09:03:03

@Solla-topee Hi

 

The weather has been normal. There have been no thunderstorms etc within the last few weeks.

 

I have 2 other working KP303 power strips which are both on firmware version 1.0.4 so I would expect the faulty strip should also be on version 1.0.4. I don't know how to manually update the firmware on them.

 

I bought them from Amazon, will double check exactly when I bought it for the warranty.

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Re:Kasa Smart 3-Outlet Power Strip KP303 Dead
2021-07-19 11:57:42

@davidg202  Hello, 

If smart device still broadcasts default SSID or  obtain IP address from router , we might have a way to update the firmware,if it is totally dead with no SSID broadcasting even after factory reset, I'm afraid it is defective on its hardware and need a replacement. Thank you for helping with troubleshooting, have a nice day!

 

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Re:Kasa Smart 3-Outlet Power Strip KP303 Dead
2021-07-19 12:10:46 - last edited 2021-07-19 12:11:27

@Solla-topee Hi

 

I have submitted a support ticket via the TP-Link website to begin the RMA process.

 

I have confirmed from my router that the power strip is not connecting to my network. Nor is it broadcasting a default SSID.

 

I tried following the factory reset process by holding down the on/off buttons but nothing happens. It's dead.

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Re:Kasa Smart 3-Outlet Power Strip KP303 Dead
2021-07-20 03:37:32

@davidg202 Thank you for your update, our support will follow up your case through that support email. 

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Re:Kasa Smart 3-Outlet Power Strip KP303 Dead
2021-08-08 15:40:25

@davidg202  me too. tried .

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