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Can’t manually record

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Can’t manually record

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Can’t manually record
Can’t manually record
2021-08-08 01:28:53
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.1.11

Hi. I just bought a tapo C200 and it works fine. But when I try to record a video manually, the time counter goes crazy and when I stop recording, it saves a video of hours of duration with just one frame. Is there anything I can do? 
Here is a link to a video where I do all the steps:
https://drive.google.com/file/d/1Z3C3-ZbmdFh2o3-7quYdNlwhvhDP17ZQ/view?usp=drivesdk
 

I should mention that detection recording works just fine. 

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4 Reply
Re:Can’t manually record
2021-08-09 01:14:55

@IgorMaciel  Hello, 

Thank you for your valuable feedback, may I know the model of your phone and its Adnriod or IOS version?

If do manual recording on a different phone, does it behave the same? Please ensure your Tapo APP is also up to date in Google Play or APP store, may I know your Tapo APP version? 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Can’t manually record
2021-08-09 12:17:13

@Solla-topee Hi.

 

This behavior only occurs on my iPhone running iOS 15. I realized that it works perfectly on an Android device. 

TAPO app version: 2.4.12

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#3
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Re:Can’t manually record
2021-08-09 19:45:35

I confirm that the bug only occurs in iOS 15 beta. The app is working fine on iOS 14.

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#4
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Re:Can’t manually record
2021-08-10 01:15:35

@IgorMaciel Thanks so much for your valuable information, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#5
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