C310 video is not smooth

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C310 video is not smooth
C310 video is not smooth
2021-08-08 19:00:58 - last edited 2021-09-13 13:38:26
Model: Tapo C310
Hardware Version: V2
Firmware Version: 1.1.8

I have 3  x C310 of which the latest one is the hardware Ver 2. The 2 older cameras video's are smooth but the new ones video is jerky. It looks like every few frames it briefly stops and then continue. I did all the basic troubleshooting but the problem persists. All that I see that's different is the hardware version. All cameras connect to a 2.4 wireless network.

 

 

 

 

 

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#1
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1 Accepted Solution
Re:C310 video is not smooth-Solution
2021-09-13 13:38:21 - last edited 2021-09-13 13:38:25

@Jopprinsen Good day, 

This issue has been fixed on the Android 2.4.12 and later version Android Tapo APP.

Make sure your Tapo APP is up-to-date, if there is still any problem, please share a video clip, model and OS of your phone, and the APP version, thankyou. 

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#6
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Re:C310 video is not smooth
2021-08-09 01:31:04 - last edited 2021-08-09 01:32:48

@GB69 Hello, 

May I know your Tapo APP version, and the model and its IOS or Android version of your phone?

Please ensure the Tapo APP is up-to-date in Google Play or APP store, please check my private message and let me know if the Beta Andriod APP works better for you. 

 

 

 

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#2
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Re:C310 video is not smooth
2021-08-09 07:09:42

@Solla-topee 

 

App version 2.4.10

Samsung Galaxy A70 

Android Ver 11

 

 

 

 

 

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#3
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Re:C310 video is not smooth
2021-08-10 09:48:50 - last edited 2021-09-13 13:34:38

@GB69 Thank you for your information.

Glad to hear that  beta APP helps resolve the issue, this issue will be correct in the next release of Tapo APP. 

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#4
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Re:C310 video is not smooth
2021-08-25 21:36:47
I'm having the same issue on a V2 C310. How do I access the beta App?
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#5
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Re:C310 video is not smooth-Solution
2021-09-13 13:38:21 - last edited 2021-09-13 13:38:25

@Jopprinsen Good day, 

This issue has been fixed on the Android 2.4.12 and later version Android Tapo APP.

Make sure your Tapo APP is up-to-date, if there is still any problem, please share a video clip, model and OS of your phone, and the APP version, thankyou. 

Recommended Solution
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#6
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