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Loop Recording Not working

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Loop Recording Not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

sajinnarayanan

LV1

2021-08-16 10:34:58

Posts: 3

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Registered: 2021-08-16

Loop Recording Not working

2021-08-16 10:34:58

Model: Tapo C100

Hardware Version: V2

Firmware Version: 11.9Hi

Hi Team,

I recently bought Tapo C100 and added 64GB SanDisk memory card. The issue which I am facing is for loop recording.

Current settings are

Loop Recording: Enabled

Quality: 1080P

Recording: Motion Detection only

Issue:- Memory card gets full(think so), post that loop recording is not working. Next time, when I open the app, it asks to initialise memory card. When I try to do, it throws error saying Formating Failed. This happened 2 times in past 2 days (product is just 3 days old). Everytime, I will have to climb up, take the memory card out. Format it in phone or other device, then put the memory card back to camera.

I am not sure, why loop recording is not working, also, why it is asking to initialise again when it is full. Any help to fix this issue..

Regards

Sajin

5 Reply

Solla-topee

2021-08-17 03:17:33 - last edited 2021-08-18 05:34:06

Posts: 11406

Helpful: 1819

Solutions: 1312

Stories: 8

Registered: 2020-05-19

Re:Loop Recording Not working

2021-08-17 03:17:33 - last edited 2021-08-18 05:34:06

@sajinnarayanan Hello,

Please confirm both camera firmware and Tapo APP are up to date.

May I have a photo of the warning or Error on Tapo app for formatting SD card or Loop recordings?
To help isolate the issue, please verify if SD card is Fake (expanded capacity) with H2testw software as the instruction below and share a photo with the test results (back up important files before run the test)
https://www.tp-link.com/en/support/faq/2592/

May I know the model and IOS of your phone, and your Tapo APP version as well,thank you very much.

To better assist with your case we will have a specialist to follow your case via email, please check your inbox and let us know if the issue is resolved~

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sajinnarayanan

LV1

2021-08-18 05:33:29

Posts: 3

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-08-16

Re:Loop Recording Not working

2021-08-18 05:33:29

@Solla-topee So last time I faced this issue, I rebooted the camera through the app. After that, things are going fine as of now. Didn't encounter the issue post reboot. Will monitor for a month and will update the result accordingly.