tapo L530E not connecting

tapo L530E not connecting
tapo L530E not connecting
2021-08-20 12:30:17
Model: Tapo L530E
Hardware Version: V1
Firmware Version:

this is my second order for tapo, the first returned since it was not connecting. now the same problem. can anyone help me? 

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Re:tapo L530E not connecting
2021-08-23 02:12:35

@wonderwoman 

May I know the model of router and at which step you have troubleshooting installing the bulb, can I have a photo of it? 

You could try some suggestions in this troubleshooting guide: What should I do if I fail to configure the Tapo smart bulb?

https://www.tp-link.com/support/faq/2686/

May I know the model and IOS or Android OS your phone as well, thank you. 

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