C310 Playing incorrect video

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C310 Playing incorrect video
C310 Playing incorrect video
2021-09-07 13:41:07
Model: Tapo C310
Hardware Version: V2
Firmware Version: 1.8.8

Hey Guys

 

When I click on a recorded video it plays a Radom previous one. 
 

anyone had this issue?

 

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11 Reply
Re:C310 Playing incorrect video
2021-09-09 01:51:39

@JamesBuxton  Hello, 

Ensure your Tapo APP is up-to-date.

Try a different phone if you got one and see does this happen on another phone.

May I have a short video showing the problem? Can you let me your Tapo APP version, model of phone and its Android or IOS version, many thanks. 

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Re:C310 Playing incorrect video
2021-09-09 05:31:28

@Solla-topee same on another phone with updated app and two different cameras 

 

James

 

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Re:C310 Playing incorrect video
2021-09-09 05:53:34

@JamesBuxton 

Thank you for the further information. Can you share a video (you may need to upload to google drive) or share some photos of the issue?

May I know the model and Android & IOS version of your phone.Thank you.Can you help check the APP version (Tapo APP-> Me-> about)

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Re:C310 Playing incorrect video
2021-09-09 15:09:07
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Re:C310 Playing incorrect video
2021-09-09 17:48:35

I have found a work around, turning off the loop recording setting.

 

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Re:C310 Playing incorrect video
2021-09-09 19:35:46

Scrap that, worked for first 9 videos and now it's broke again.

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Re:C310 Playing incorrect video
2021-09-10 05:59:38 - last edited 2021-09-10 06:14:56

@JamesBuxton 

Can I know the Tapo APP version  ( Tapo app> Me> About ) & the model of your phone and its Andriod or IOS version as well. 

Does the Live view time stamp show the correct time/ local time? Ensure camera has Internet at that time and could get correct time. 

Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

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Re:C310 Playing incorrect video
2021-09-10 16:55:31

@Solla-topee 

 

App: 2.4.25

Phone: iPhone 12 Pro Max iOS 15

Ipad: Latest Pro iOS 15

phone 2: 14.7.1

 

Timestamp is correct in videos.

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Re:C310 Playing incorrect video
2021-09-14 03:51:31

@JamesBuxton Thank you for the further information

I escalate your case via email., feel free to let us know if the issue is resolved~

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Re:C310 Playing incorrect video
2021-09-28 17:56:15

@Solla-topee The issue hasn't been resolved. I was asked to try and swap out the SD card with another SD card! however it seems impossible to remove the SD card from the C310 camera once it's been inserted. I'm not sure whether there is a mechanism that locks in the SD card, but I cannot seem to remove it.

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