Tapo C1000 playback lagging

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Tapo C1000 playback lagging

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo C1000 playback lagging
Tapo C1000 playback lagging
2021-09-13 15:51:27 - last edited 2021-09-13 15:52:39
Model: Tapo C100  
Hardware Version: V1
Firmware Version: 1.1.14

My Tapo C100 camera  is having playback issues. live view is fine but playback has a serious lag to the point it freezes then jumps ahead. SD card is good. Have tried reformatting, rebooting and updating and issue remains.

Bought a 2nd camera today C200 and same issues with it, 
Can anyone help?

thanks 

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#1
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4 Reply
Re:Tapo C1000 playback lagging
2021-09-17 01:01:35

Hey @saunders400 ,

Please confirm Tapo APP is up to date in APP store or GooglePlay first. 

Try a different phone and see if issue happen on certain phone. 

If the above does not work, may I have a short a video clip showing the issue ( you may use Google Drive and share to us via private message).

What is the model of your phone and its Andriod or IOS version? Thank you

Happy New Year! Meet Us at CES 2023 | Featuring Wi-Fi 7, EasyMesh, Matter, and a New HomeShield Security
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#2
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Re:Tapo C1000 playback lagging
2021-09-17 07:06:05

@saunders400 

yes app is up to date,

I am using a iOS iPhone SE 2020

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#3
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Re:Tapo C1000 playback lagging
2021-09-17 10:25:02

@saunders400  Got the video clip, thank you. May I know the exact app version (Tapo APP-> Me-> about), and the IOS version of your iphone SE as well? 

As this issue you are experiencing sounds unusual, to address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

Happy New Year! Meet Us at CES 2023 | Featuring Wi-Fi 7, EasyMesh, Matter, and a New HomeShield Security
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#4
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Re:Tapo C1000 playback lagging
2021-09-17 11:25:41

@Solla-topee 

tapo app - 2.4.25

 

ios version: 14.7.1

 

 

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