HS200, HS210 & HS220 Loosing Connection with Router

HS200, HS210 & HS220 Loosing Connection with Router
HS200, HS210 & HS220 Loosing Connection with Router
2021-09-23 00:12:54 - last edited 2021-09-23 00:17:54
Model: HS220
Hardware Version:
Firmware Version: various

I have (3) HS200, (4) HS220 & (1) HS210 switches linked to my ASUS AX6000 router. The switches periodically loose connection to my router. They all connect to my router but not all at the same time. The following are my router & switch details:

 

Router ASUS AX6000

  • Authentication - WPA2-Personal
  • Enable 802.11ax mode - Off
  • Smart Connect - Off
  • Auto Select Channel(Including DFS Channels) - Currently on but nothing changed when it was off
  • I also limited the bandwidth for all switches to 20Mbps up & down

 

Switches:

  • (BP) HS200 - Software 1.5.7 - Hardware 2.0
  • (KR) HS220 - Software 1.5.11 - Hardware 1.0
  • (KF) HS210 - Software 1.5.8 - Hardware 1.0 
  • (LRR) HS220 -  Software 1.5.11 - Hardware 1.0
  • (LRC) HS220 - Software 1.5.11 - Hardware 1.0
  • (OR) HS220 - Software 1.5.11 - Hardware 1.0
  • (OF) HS200 - Software 1.1.5 - Hardware 3.0
  • (FP) HS200 - Software 1.1.5 - Hardware 3.0

 

 

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#1
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3 Reply
Re:HS200, HS210 & HS220 Loosing Connection with Router
2021-09-24 07:08:38 - last edited 2021-09-24 08:15:02

Hello @Search1  , thank you for your detailed post!

 

May I know do you have a Mesh system or single router, can you double-check the model number of your Ausus AX6000 router, thank you. 

  • If it's a Mesh system, try to turn off the Mesh/ Fast roaming for smart switches, and force switch to the closest node if possible
  • Try to use different SSIDs for router and 2.4Ghz/ 5Ghz (5G use different Wi-Fi names)
  • Please make sure the camera is connected to the router directly, not trough AP or other extenders

 

At the same time can you help confirm some details here to locate the issue, thank you. 

1. LED status on switch when the issue happens, it Red/ Flashing Green etc. 

2. How does the connection recover every time, do you need to reboot router or reboot camera or it could reconnect to router by itself? 
3. How often the switches lose connection, does the issue happens on certain switch, can you check the signal strength on the switches that drops more often? 

(Kasa APP, go to device  settings->tap the router wifi (Wi-Fi symbol )  see the value of the dBm)

4. May I know do the switches connect to router directly, e.g.  ASUS router model <WiFi :20 feet>HS200s 

May I know did you recently update firmware of Ausus router,did the switch work stable with the same router before?

 

As this issue you are experiencing sounds unusual,we would like to have a specialist look into this further via email. Please check your mailbox later, and feel free to let us know how it goes. Thank you!

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#2
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Re:HS200, HS210 & HS220 Loosing Connection with Router
2021-09-24 19:27:02

@Solla-topee 

 

  1. My router is a RT-AX88U
  2. I do not have a mesh system only a stand alone router.
  3. I did not try 5Ghz. I thought the switches only supported 2.3Ghz.
  4. I Do not have a camera.
  5. When switches drop out. i receive a red led on the HS210 and blinking green on the others.
  6. How does the connection recover every time. Swithces will reconnect automatically with router.
  7.  How often the switches lose connection, does the issue happens on certain switch, can you check the signal strength on the switches that drops more often? I never noticed ((FP) HS200 -Software 1.1.5- Hardware 3.0) drop out but the rest of the switches do. The single strengths range from -33dBm to -52dBm. My guess this is not a single stength issue since all switches are on the same floor as the router.
  8. May I know do the switches connect to router directly, e.g.  ASUS router model <WiFi :20 feet>HS200s. All switches connect directly to the router.

    May I know did you recently update firmware of Ausus router,did the switch work stable with the same router before? I did recently update the firmware of the router I believe it was due to the switches not working properly. 

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#3
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Re:HS200, HS210 & HS220 Loosing Connection with Router
2021-09-26 02:08:58

@Search1 Thank you for your detailed reply! I will escalate your case to the seniors so they will help look into the issue and get back to you via email. 

Hope they could help locate the underlying problem and fix it. 

Best regards. 

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#4
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