Tapo C100 can't format Sandisk Ultra 128GB Micro SDXC I card

Tapo C100 can't format Sandisk Ultra 128GB Micro SDXC I card
Tapo C100 can't format Sandisk Ultra 128GB Micro SDXC I card
2021-10-15 10:34:11
Model: Tapo C100
Hardware Version: V1
Firmware Version: 1.1.14

Sandisk Ultra 128GB Micro SDXC I card cannot be formatted using Tapo C100

do you have a solution?

 

appreciate your help, we bought more than 20 units of C100 with the memory card... camera is ok, but memory card can't be used 

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Re:Tapo C100 can't format Sandisk Ultra 128GB Micro SDXC I card
2021-10-18 06:26:47

Hello@mfsin , 

Here is a troubleshooting guide for SD card problem, kindly give it a try and let us know if it works for you: 
What should I do if the SD card doesn’t work properly on my camera?

Please also to troubleshoot as below  you have some trouble for mating SD card in the Tapo APP or camera reports any Error, 

1.Try a SD card with 8GB to 128GB capacity  (* capacity less than 2 GB is not supported):
( Which microSD cards are supported on Tapo and Kasa Cameras?) https://www.tp-link.com/support/faq/3048/

2. Verify if SD card is Fake (expanded capacity) with H2testw software and share a photo with us
NOTE: back up important files before run the test

(How to Verify Fake Micro SD Cards ? )https://www.tp-link.com/en/support/faq/2592/

3. Ensure Tapo camera firmware and Tapo APP are both up-to-date

 

May I have a photo of the error tapo app fails to format the SD card ? Thank you. 

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Re:Tapo C100 can't format Sandisk Ultra 128GB Micro SDXC I card
2021-10-19 11:08:08

@mfsin I was under the impression the sd card should be High Endurance (if a Sandisk) for dash cams and cctv cameras, something I think I read on the Tapo website before I bought my sd cards.  I use High Endurance in both my Tapo C210 cameras and have never had any issues. 

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