Black screen on the smart phone

Black screen on the smart phone
Black screen on the smart phone
2021-10-20 06:37:32
Model: Tapo C200
Hardware Version:
Firmware Version:

Hi,

 

my tapo c 200 doesn't work suddenly. Everything was ok a week ago. And o check today on my smartphone. The screen only show black. I reset and reinstall the app and the camera. It still only show black on the screen. 

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Re:Black screen on the smart phone
2021-10-21 01:52:51

Hello@Mattmonlaw , 

May I know did you factory reset the camera as the guide here:  How to reset my Tapo camera

Try to log in on a different phone and see if that makes any difference

Can I have a photo of the black screen, please also share the SN number and MAC address to us via private message, thank you. 

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