Fail to connect C210 at synology surveillance station

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Fail to connect C210 at synology surveillance station

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Fail to connect C210 at synology surveillance station
Fail to connect C210 at synology surveillance station
2021-11-02 08:37:52 - last edited 2022-03-31 07:45:26
Model: Tapo C210  
Hardware Version: V1
Firmware Version: 1.1.8

As I know C210shoukd support ONVIF. I try to connect the C210 to synology surveillance station however it fail to connect,

 

can someone at TP-LINK can provide a solution?

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#1
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Re:Fail to connect C210 at synology surveillance station-Solution
2022-01-24 23:18:06 - last edited 2022-03-31 07:45:26

@Xam I succeeded right now (with Tp-Link Tapo C210 on NAS Synology DS918+).
Set up RTSP streaming by following this guide:

 

How can I play an RTSP live stream of my Tapo camera | TP-Link

 

On the Synology NAS, add a [user defined] branded camera and use the previously generated RTSP address.

It worked for me 

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Re:Fail to connect C210 at synology surveillance station
2021-11-03 07:18:06 - last edited 2021-11-03 07:20:44

Hello @Xam 

Tapo Camera access ONVIF Service through Port: 2020, and here is a related FAQ.

May I know the model of your NVR/NAS device, can you share a link of the Synology surveillance software (or version of it)

Can you share a photo of the error if you failed to add a Tapo camera in the surveillance station? Thank you. 

 

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Re:Fail to connect C210 at synology surveillance station
2021-11-03 16:17:07

@Solla-topee 

 

Thanks for your information but with no luck. 

 

I am using ds218j and the surveillance station version is 8.2.10-6468

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Re:Fail to connect C210 at synology surveillance station
2021-11-04 02:46:45 - last edited 2021-11-04 02:47:03

Hello @Xam 

For Brand column, check if there is TP-Link/ Tapo /Tapo C210 available, here is Synology troubleshooting guide found online:  https://kb.synology.com/en-nz/Surveillance/tutorial/What_can_I_do_if_the_camera_connection_test_failed

 

To expedite problem resolving, please also contact Synology support and see if they have any further suggestion. As the case is pretty unusual, we would like to have a specialist look into this further via email. Please check your mailbox later, and feel free to let us know how it goes. Thank you!

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Re:Fail to connect C210 at synology surveillance station
2021-11-04 04:06:29

@Solla-topee 

 

Currently I can't find Tapo C210 under TP-Link brand. I have also try on selecting C200 but still fail to connect, too.

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Re:Fail to connect C210 at synology surveillance station
2022-01-08 20:08:32

@Xam 

Hi.

i purchased the c210 and also have that error message connecting to the device from surveillance station on ds920+.

using onvif or make/model does not work.

c200 is the only listed model from the compatibility list, thus i trust we all need to ask synology to work on that certification.

 

Hrv

#FrenchTech
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#6
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Re:Fail to connect C210 at synology surveillance station
2022-01-12 03:04:41

I have the EXACT problem as I have purchase the C210 and NOT able to connect to the Synergy NAS.

What is the problem and how we can solve it?

Appreciate!

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Re:Fail to connect C210 at synology surveillance station-Solution
2022-01-24 23:18:06 - last edited 2022-03-31 07:45:26

@Xam I succeeded right now (with Tp-Link Tapo C210 on NAS Synology DS918+).
Set up RTSP streaming by following this guide:

 

How can I play an RTSP live stream of my Tapo camera | TP-Link

 

On the Synology NAS, add a [user defined] branded camera and use the previously generated RTSP address.

It worked for me 

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#8
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Re:Fail to connect C210 at synology surveillance station
2022-04-11 19:30:09

  @Xam  Did you try the following?(see link below) using this procedure and using the credentials defined there to connect to the cam works fine on the Syno.Even if you use C200 as model.(i have 2 c210 copnfigured like this)

https://www.tp-link.com/fr-be/support/faq/2748/

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