C310 update broke camera

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C310 update broke camera
C310 update broke camera
2021-11-10 18:26:44 - last edited 2021-11-17 11:24:39
Model: Tapo C310
Hardware Version: V1
Firmware Version: 1.1.10

Hi, like so many others here! Firmware update to 1.1.18 stuck and now camera is useless. Red light on and two IR lights. Please send me a email to recovery solution and firmware to get camera working again. PLEASE STOP SENDING UPDATES TO TAPO CAMERAS AS LOTS OF THEM ARE CAUSING THE CAMERA TO BREAK AND BECOME USELESS!! 

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Re:C310 update broke camera-Solution
2021-11-11 05:45:46 - last edited 2021-11-17 11:24:39

Hello @JamieHarvey 

Thank you for your feedback on this. I will make sure to pass on your advice to our team. 

If the camera got a firmware update failure, for now I would recommend try a factory reset the camera with camera powered on, check if camera still responds to a factory reset , or if the camera still broadcasts the Tapo Camera _XXX default SSID.

How to reset my Tapo camera

If factory reset does not help,  please contact local support to check warranty or see if they have any further suggestions. 

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Re:C310 update broke camera-Solution
2021-11-11 05:45:46 - last edited 2021-11-17 11:24:39

Hello @JamieHarvey 

Thank you for your feedback on this. I will make sure to pass on your advice to our team. 

If the camera got a firmware update failure, for now I would recommend try a factory reset the camera with camera powered on, check if camera still responds to a factory reset , or if the camera still broadcasts the Tapo Camera _XXX default SSID.

How to reset my Tapo camera

If factory reset does not help,  please contact local support to check warranty or see if they have any further suggestions. 

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Re:C310 update broke camera
2021-11-17 02:14:28

@Solla-topee same here 😥 what is the update of your camera now?

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Re:C310 update broke camera
2021-11-17 03:03:09 - last edited 2021-11-17 03:04:08

Hello @CATACUTZ17 

Current latest firmware for Tapo C310 is 1.1.10.  I would recommend getting a replacement from retailer or local support under device warranty if you have tried a factory reset. 

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