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KP115 - App on Android phone doesn't update most data without restarting my phone

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KP115 - App on Android phone doesn't update most data without restarting my phone

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KP115 - App on Android phone doesn't update most data without restarting my phone
KP115 - App on Android phone doesn't update most data without restarting my phone
2021-11-12 08:42:53 - last edited 2022-03-02 10:49:50
Model: KP115  
Hardware Version: V1
Firmware Version: 1.0.17

Just installed this KP115 energy monitoring smart plug couple days ago (Wednesday, 11/10/2021). Got it working quickly and it's monitoring my refrigerator only. I have the Kasa app running on two Android phones. Neither wants to update data except for the current Current Power in real time. For example, the Runtime data is old. It's after midnight now and is showing yesterday's Runtime data when it should be displaying today's. I got one to update by closing the Kasa App and opening it again. Why is this? I'd think the data would all update in real time. At worst, I'd think there was a way to force the app to update without a Close/Open kludge.

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Re:KP115 - App on Android phone doesn't update most data without restarting my phone
2021-11-16 07:55:18 - last edited 2022-03-02 10:49:50

Hello @drmusic 

Thank you for your valuable feedback. 

 

If the concern persists, can you help confirm details that helps to locate the issue:  

1. Model and wattage of the device connected to kasa plug . e.g  refrigerator model XX, Horsepower / power consumption XX Kwh
2. the photos showing the data does not update after certain time
3. Mac address of kasa device (please share via private message )
4. Kasa APP version 

 

As this issue quite unusual, we would like to have a specialist look into this further via email. Please check your mailbox later, thanks

Smart Action 2.0 Explore and meet the next level home automation.
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Re:KP115 - App on Android phone doesn't update most data without restarting my phone
2021-11-16 15:54:44 - last edited 2022-03-02 10:49:50

@drmusic What I found is that I can get the data freshened by going back to the Kasa home screen and clicking the Energy icon. I've been super busy troubleshooting my refrigerator, which was the impetus to buying the KP115. I already had an HS103P2 pair, but the energy monitoring of the KP115 has been very helpful in working through my refrigerator malfunction issue, which I appear to have resolved. I will hopefully look into this Kasa refresh issue some more now with the KP115.

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