Smart Home Community > Tapo Smart Light Bulbs > Pairing Failed - Unable to connect Smart Bulb
< Tapo Smart Light Bulbs

Pairing Failed - Unable to connect Smart Bulb

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Pairing Failed - Unable to connect Smart Bulb

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Pairing Failed - Unable to connect Smart Bulb
Pairing Failed - Unable to connect Smart Bulb
2021-11-14 18:03:27
Model: Tapo L530E  
Hardware Version: V1
Firmware Version:

Hello, 

 

I have been trying for months now to connect my newly bought Smart Bulb Tapo L530E to my phone. I have followed all the process I could find, to no avail. I have a WLAN of 2.4GHz connection, the lamp is literally beside the router and the app installed on my phone is up to date. Can someone please help. I also have 2 WLANs connection at home as I have a wifi extender installed. Tried to connect through the extender to no avail. Please help!

  2      
 
  2      
 
#1
Options
1 Reply
Re:Pairing Failed - Unable to connect Smart Bulb
2021-11-15 12:17:19

Hello @Jpdcruz1992 

It is recommended to connect smart bulb directly  to Wi-Fi router first, not through extender, this helps to exclude the issue. 

If pairing failed or set up failed at step, you could also try some suggestions mentioned in thread 

https://community.tp-link.com/en/smart-home/forum/topic/274340

 

We have a  guide that might do some help, please give it a try:  

What should I do if I fail to configure the Tapo smart bulb?

 

Can you help confirm some case details here if the concern persists, thank you. 

  • Model of router

Does smart device connect to router directly or through extender? 

  • Model of phone and its Android or IOS version:
  • A photo of router's wireless settings if possible
  • A photo of error message on Tapo APP
Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#2
Options

Information

Helpful: 2

Views: 1039

Replies: 1

About Us
Press
Copyright © TP-LINK CORPORATION PTE. LTD. All rights reserved.