C100, new camera, purple picture

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C100, new camera, purple picture

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C100, new camera, purple picture
C100, new camera, purple picture
2021-11-26 14:35:40
Model: Tapo C100  
Hardware Version: V2
Firmware Version: 1.1.14

Just bought 4 new cameras, and three of them are working great!  One is color distored, purple everything no matter where i try it.  I updated the firmware, and rebooted it many times? Have not found anything online, any advice?  Bad camera?

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Re:C100, new camera, purple picture
2021-11-29 07:36:13 - last edited 2021-11-29 08:09:35

Hello @D_Albert 

Thank for your feedback,  may I have a photo of the image?  you could try some suggestions here: 

1. Try to switch between the night mode and day mode manually and hear if there is a click sound.

2. Shake the camera and see if it will work properly.

If the above troubleshooting steps do not help, sorry to tell you the camera should be defective , please contact the local retailer and or local support to check warranty and with the forum information , hope this could help~

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