Tapo Care Frequently Asked Questions

Tapo Care Frequently Asked Questions
Tapo Care Frequently Asked Questions
2021-12-06 14:39:32 - last edited 2022-05-20 08:45:00

Hello everyone,

We’re happy to introduce Tapo Care (available on Dec 6,2021 in different countries and areas) which brings some brilliant new features like Cloud storage, Rich notifications with snapshot, AI detection etc. Get to know more from our Tapo Care website here!

https://www.tp-link.com/tapocare/

 General Questions about Tapo Care

 

Featured Functions:

  1. 30 days of cloud video history
  2. AI Detection:  Baby crying detection (for indoor camera) and Person Detection
  3. Rich Notification: activity notification with snapshots
  4. Motion tracking (for pan-tilt models)
  5. Privacy zones

Supported Models: 

https://www.tp-link.com/tapocare/#cloud-cameras

If you have trouble using this function, please start a new thread here and we'd like to try to look into that further. 

For any improvement suggestion, feel free to leave your ideas and suggestions on Feature Request Board for Tapo.

 

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Re:Tapo Care Frequently Asked Questions
2022-05-18 11:20:00

  @Solla-topee 

 

The baby crying AI is way too sensitive.

I set it to low and it still records a car passing outside the window and generates alert notifications.

 

Is it possible to set this to a lower sensitivity than low?

 

 

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Re:Tapo Care Frequently Asked Questions
2022-05-20 09:02:49

Hello   @Timt10 

Thank you for the feedback, you could enable AI detection and disable other motion detection settings and see if that helps.

You could try some tips in FAQ here: How to reduce motion detections from rain, snow or insects

It is recommended to  please start a new thread here and we'd like to try to look into that further. 

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