KL430 Light Strip always comes on at 100%

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KL430 Light Strip always comes on at 100%

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KL430 Light Strip always comes on at 100%
KL430 Light Strip always comes on at 100%
2021-12-15 17:02:01
Model: KL430  
Hardware Version: V2
Firmware Version: 1.0.9

Despite trying everything i can find, the strip always comes on at 100% via my schedule, even when it says it will come on with flicker at 30% when it comes on it's 100, please help.

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#1
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Re:KL430 Light Strip always comes on at 100%
2021-12-16 06:57:13

Hello @mattc205

Can you confirm you save the 'Preset' settings successfully and that Preset works at 30%

This is an FAQ for reference:Changing Presets and Default State for your TP-Link Smart Bulb

- Can you share a photo of the Preset& Schedule settings on KL430, and a short video/ photo showing the issue if possible, thank you.

 

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Re:KL430 Light Strip always comes on at 100%
2021-12-16 11:35:11 - last edited 2021-12-16 11:41:37

@Solla-topee 

 

Thanks for the reply.

 

There are a few issues.

 

1) Selecting the flicker preset always comes on at 100%, and sometimes it's flashing crazy with reds and greens, will try to add video.

 

2) Even when the preset seems to be set at 30%, if you use it in schedule it says 100%. So no, presets not operating correctly.

 

3) I did randomly manage to get the schedule to say 30% once, but still it came on at 100%. If i try last on state when it was at 30%, again it comes on at 100%.

 

Flicker comes on like this instead of the warm fire like glow it should be.

 

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#3
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Re:KL430 Light Strip always comes on at 100%
2021-12-17 08:49:20

Hello @mattc205 Thank you for sharing all the detailed info, this issue you are experiencing sounds unusual. I will escalate your case through email,  please check your mailbox later, and take your time to provide the video, thank you. 

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