C200 motion tracking stopped working

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C200 motion tracking stopped working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C200 motion tracking stopped working
C200 motion tracking stopped working
2022-01-01 12:13:40
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.1.15

The motion tracking function of my camera suddenly stopped working on the afternoon of the 24th December. Prior to that everything was working very well with it.

 

Is this a common fault? How do I get this function working again?

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Re:C200 motion tracking stopped working
2022-01-07 11:56:51 - last edited 2022-01-07 11:57:49

Hello @Freedy67 

 

Motion tracking is part of Tapo Care, please check if camera is on Tapo care subscription

General Questions about Tapo Care

Confirm tapo camera and APP are both up to date 

May I know how did you find the motion tracking does not work in details, was there any motion detected at that time, or can you see motion detected in Message box ( Envelop icon on right top of tapo app ) thank you

 

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