C310 stopped recording

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

C310 stopped recording

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C310 stopped recording
C310 stopped recording
2022-01-11 08:08:04 - last edited 2022-01-12 11:37:25
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.1.12

Hello.

Since last night my camera stopped recording. I have an SD card installed for months now and everything was ok. I have loop recording enabled and the status of the card is good according to the app. Also the recording schedule is continuous. At the playback & summary i can see the events but not the recordings, suddenly the timeline became white from blue. I've tried to reboot the camera but nothing happened.

  0      
  0      
#1
Options
1 Accepted Solution
Re:C310 stopped recording-Solution
2022-01-12 09:34:09 - last edited 2022-01-12 11:37:25

@Solla-topee 

 

Hello and thank you for your reply. The problem got solved by itself after the hour got past 00:00 at night. Now it started to record fine. 

I remember that there was a power outage and after that, it wouldn't record, only show live image. But after 00:00 it started again to record. 

Recommended Solution
  3  
  3  
#3
Options
3 Reply
Re:C310 stopped recording
2022-01-12 01:35:10 - last edited 2022-01-12 11:36:42

Hello @jimdem 

 

If 24/7 continuous recording stopped, here are some settings to check: 

- Confirm the firmware of the Tapo camera and the Tapo APP version are both up-to-date.
- Tapo APP Camera Settings > Recording Schedule, Motion Detection recording (Orange) /Continuous recording(Blue), make sure all the time blocks are selected.
- Make sure the camera is connected to the internet , is the timestamp on the live view  page update correctly?

 

 

If still the same, may I have 1) a photo of   recording schedule settings, 2) please send the Mac address of camera by private message 3) SD left capacity & SD card status  on Tapo APP  4) Log of tapo camera: How to Get the Log of Tapo Camera?

 

  0  
  0  
#2
Options
Re:C310 stopped recording-Solution
2022-01-12 09:34:09 - last edited 2022-01-12 11:37:25

@Solla-topee 

 

Hello and thank you for your reply. The problem got solved by itself after the hour got past 00:00 at night. Now it started to record fine. 

I remember that there was a power outage and after that, it wouldn't record, only show live image. But after 00:00 it started again to record. 

Recommended Solution
  3  
  3  
#3
Options
Re:C310 stopped recording
2022-01-12 11:35:19 - last edited 2022-01-12 11:37:21

@jimdem 

Glad to know it works again by itself, thank you for let us know the update of this case here. 

If issue happens again, kindly help to collect the log camera and we will see if there anything unusual in the log, thank you

  0  
  0  
#4
Options

Information

Helpful: 0

Views: 1449

Replies: 3

Related Articles