L510e in away mode doesn't work properly

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L510e in away mode doesn't work properly

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L510e in away mode doesn't work properly
L510e in away mode doesn't work properly
2022-01-17 08:24:25
Model: Tapo L510E  
Hardware Version: V1
Firmware Version: 1.1.9

Away mode stops turning bulb on and off after 12AM, away mode is still active and everything seems to be working well except that the bulb stays off.

Tests done:

1. Away mode active from 5PM-6AM for 5 days

Result: bulb turns on and off three times from 6PM until 11PM, after 12AM nothing's happening, bulb stays off until the next day

2. Away mode active from Sunset-Sunrise for 3 days

Result: bulb turns on and off multiple times from Sunrise til Sunset, after 12AM bulb stays off until the next day

3. Away mode active from 12:01AM-5AM

Result: lights never turned on, not once, stayed off. In the morning I pressed the button in the app to turn it on, and it did.

 

Will also try this:

4. Away mode active from 12:05AM-01:05AM

5. Away mode active from 12AM-12:10AM

 

I will post results for 4 i 5 but probably won't work.

 

 

Note

Bulb is responsive, no schedules set, bought brand new, this is the only smart device I have in my app, time zone is correct, everything works except for away mode after midnight.

 

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#1
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6 Reply
Re:L510e in away mode doesn't work properly
2022-01-20 08:54:29

4 and 5 results are that the bulb stays off.

Seems like after midnight away mode is sleep mode. Nothing worked for me. Please fix this ASAP.

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#2
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Re:L510e in away mode doesn't work properly
2022-02-02 11:28:34
I've tried everything and got nothing after midnight :(((
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#3
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Re:L510e in away mode doesn't work properly
2022-02-09 13:42:21

Hello @xrn3p 

Thank you for your valuable feedback. 

Please confirm Tapo APP is up to date

If you narrow the time range like to set up Away mode between 23:00  to 01:00 and see if bulb random turn on/ off after 24:00 ? 

May I know the Tapo APP version, model of your phone and its OS. Can I have some photo of Away mode settings on Tapo APP? Thank you 

 

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#4
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Re:L510e in away mode doesn't work properly
2022-02-16 14:23:19

Ok I set it to 23-01h

Tapo Version: 2.4.62

I tried with Xiaomi Redmi note 3 pro and Samsung Galaxy Tab A 9.7, both are on Android version 6, not rooted or anything like that, they work great.

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#5
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Re:L510e in away mode doesn't work properly
2022-02-18 08:03:23 - last edited 2022-02-26 08:52:42

Away mode active from 23-01h

 

Day 1

ON     - OFF

23:12 - 23:25
23:28 - 23:37
23:52 - 00:00

 

Day 2

ON     - OFF
23:08 - 23:18
23:30 - 23:42
23:52 - 00:00

 

Day 3
23:04 - 23:12
23:23 - 23:40
23:50 - 00:00

 

Day 4
23:14 - 23:17
23:27 - 23:37
23:48 - 00:00

 

Day 5
23:21 - 23:27
23:42 - 23:50

 

Day 6

23:10 - 23:17
23:23 - 23:38
23:40 - 00:00

 

Day 7

23:17 - 23:29
23:31 - 23:49
23:59 - 00:00

 

 

I'm glad to se that on day 5 it turned on just two times instead of three times.

Any ideas?

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#6
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Re:L510e in away mode doesn't work properly
2022-03-08 12:15:04

  @xrn3p Thank you very much for the case details, and apologize for the late reply.
This seems to related to how Away mode rules is designed, I would like to escalate your case through support email TKID220308227 to look into that further, please check your inbox.

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#8
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