Smart Home CommunityTapo Smart Camera[Bugs] recording clips not show in Activity
Tapo Smart Camera

[Bugs] recording clips not show in Activity

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[Bugs] recording clips not show in Activity

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
[Bugs] recording clips not show in Activity
[Bugs] recording clips not show in Activity
2022-01-31 14:54:30
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.1.12

can compare the clips in Activity and slider above, slider got all the recordings. In activity the clips after 10:18:05 is 19:41:09.

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Re:[Bugs] recording clips not show in Activity
2022-02-07 09:02:47

@arsat 

Thanks for reaching out to us.

To locate the issue, please keep saving the system log of the camera and send it to us.
How to get the logs:
1) Insert an SD card into the camera.
2) On the APP, please go to Camera Settings -> Advanced Settings -> enable Diagnose. The log file will be stored on the SD card.
3) Let the camera run for sometime, wait for the recurrence of the problem.
4) Please plug the SD card to the computer's SD card slot or an SD card adapter. Please send the log on the SD card to us.（The name of the file is diagnose_log）

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