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Tapo C100 randomly disconnecting while using rtsp stream.

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Tapo C100 randomly disconnecting while using rtsp stream.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

PhilYo

2022-02-08 11:33:11

Posts: 1

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2022-02-08

Tapo C100 randomly disconnecting while using rtsp stream.

2022-02-08 11:33:11

Model: Tapo C100

Hardware Version: V2

Firmware Version: 1.1.15

Hi,

Im using three Tapo cameras in combination with motioneye. Two C310 and one C100.

The C310 work perfectly 24/7 on the rtsp stream, but the C100 disconnects almost every hour.

I have tried changing the IP in the router, the quality settings, the wifi AP, but nothing seams to work.

This is the second C100 i own with this problem, i returned the first one with the same issue, but I wanted to give it another chance.

My router is a FritzBox 6591

Any help is appreciated!

1 Reply

Solla-topee

2022-02-09 12:35:27 - last edited 2022-02-09 12:38:09

Posts: 13295

Helpful: 2287

Solutions: 1902

Stories: 8

Registered: 2020-05-19

Re:Tapo C100 randomly disconnecting while using rtsp stream.

2022-02-09 12:35:27 - last edited 2022-02-09 12:38:09

Hello @PhilYo

Thank you for your feedback.

1. Confirm camera is still online and accessible on Tapo APP / has green Led all the time

How to Use the Ping Command

2. try to ping camera IP address on the computer when the issue occurs and see if PC/laptop could still ping the camera:

Can you help confirm some case details to help locate the issue

1.Do you use RTSP streaming under home Wi-Fi network (local network)or remotely?

Model of router :

The network topology: e.g ISPXX + Fritz router model xx <wireless>Tapo Camera;

2. What is the error message when issue occur, please share a photo of it.

3. May I know how do you use to do rtsp streaming like which software/ app do you use & software version.

4. How does the connection recover, like refresh app /software or reboot

By the way, do you use NVR or DVR device or subscribe Tapo Care for camera?

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Tapo C100 randomly disconnecting while using rtsp stream.

Tapo C100 randomly disconnecting while using rtsp stream.

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