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Tapo C100 randomly disconnecting while using rtsp stream.

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Tapo C100 randomly disconnecting while using rtsp stream.

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Tapo C100 randomly disconnecting while using rtsp stream.
Tapo C100 randomly disconnecting while using rtsp stream.
2022-02-08 11:33:11
Model: Tapo C100  
Hardware Version: V2
Firmware Version: 1.1.15

Hi,

 

Im using three Tapo cameras in combination with motioneye. Two C310 and one C100.

 

The C310 work perfectly 24/7 on the rtsp stream, but the C100 disconnects almost every hour.

 

I have tried changing the IP in the router, the quality settings, the wifi AP, but nothing seams to work. 


This is the second C100 i own with this problem, i returned the first one with the same issue, but I wanted to give it another chance.

 

My router is a FritzBox 6591

 

 

Any help is appreciated!

 

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Re:Tapo C100 randomly disconnecting while using rtsp stream.
2022-02-09 12:35:27 - last edited 2022-02-09 12:38:09

Hello @PhilYo 

Thank you for your feedback.

 

1. Confirm camera is still online and accessible on Tapo APP / has green Led all the time 

How to Use the Ping Command

2. try to ping  camera IP address on the computer when the issue occurs and see if PC/laptop could still ping the camera:

 

Can you help confirm some case details to help locate the issue

1.Do you use RTSP streaming under home Wi-Fi network (local network)or remotely? 

Model of router :

The network topology: e.g ISPXX + Fritz router model xx <wireless>Tapo Camera; 

2. What is the error message when issue occur, please share a photo of it.

3. May I know how do you use to do rtsp  streaming like which software/ app do you use  & software version. 

4. How does the connection recover, like refresh app /software or reboot 

 

By the way, do you use NVR or DVR device or subscribe Tapo Care for camera? 

 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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